As ecommerce continues to grow at an astounding rate, the package delivery process has no choice but to expand.
Not long ago, FedEx and UPS were responsible for most forms of package delivery. Today, there are even more carriers in the delivery race with the innovation of services like UberRush and Roadie. Combine these new delivery services with the increasing number of national retailers – like Costco and Kroger and the recent announcement from the USPS about Sunday deliveries, it might grow increasingly more difficult to determine just who your carrier is.
This trend, naturally, is to offer increased convenience for consumers. But as apartment operators and community managers, are you ready for it?
Apartment communities are constantly devising and revising driver training as package delivery continues to mutate into a much larger entity. Training was a relatively simple task when there were only a few carriers to educate. Now it’s becoming more challenging with the possibility of several different drivers arriving on a daily basis.
The more prepared you are – whether its having a capable package management solution in place or have an all-encompassing training process that can easily be relayed to the endless stream of new drivers – the less likely it is that package management will disrupt your day. Here’s a look at some of the new carriers that will be delivering packages to your communities soon, or more likely, already are:
Just like the popular ride-share service drivers are at the ready and those closest to the shipment can retrieve it and shuttle it to its destination. The service also partners and integrates with businesses such as Shopify, Clover, Bigcommerce and 1-800 Flowers to help build deliveries into day-to-day operations.
These carriers are similar to Uber, Lyft and Amazon Flex drivers. Like the ride shares, these drivers set their own schedule and work at their convenience. That means apartment communities might see a different driver every time a shipment is delivered. Guiding them to your package locker system and showing them how to operate it can become a repetitive task, which is why it’s best to have a streamlined process in place.
DHL Parcel & eCommerce
For international shipments, a DHL driver might arrive at your community. The service supports work-from-home retailers by offering international and domestic ecommerce services. While the company sometimes seeks out reliable transit to deliver shipment, it offers last-mile delivery in some markets.
The overriding theme is that packages are coming from all angles, and like the ecommerce boom itself, the trend shows no signs of dissipating. Are you ready? If you have a solid solution in place and have educated yourself on the vast amounts of carriers, you’re one step ahead of the game.