Canvas LA, a downtown Los Angeles luxury apartment community, offers more than 25 different floor plans of studio to three-bedroom units. The community includes resort-style amenities and aims to cater its residents. Canvas LA began using a package locker system from Package Concierge in March.
Challenge | Relieve management over-burdened with resident packages
As a result of the rising popularity of online shopping, Canvas LA’s management team had become increasingly swamped with the influx of resident packages.
William Corwin, Canvas LA’s senior business manager, said the 210-unit apartment community sometimes received as many as 65 to 70 packages in one day. And that number was continually climbing.
“It was just getting too overwhelming for us in the office,” Corwin said. “We spoke to the owners about the package challenge because it was just taking up too much of our time.”
Corwin said management’s initial plan budgeted package lockers for 2018. But the package problem needed an immediate fix.
The Canvas LA leasing team was spending upwards of three hours a day on packages. The time spent on deliveries was taking away from overseeing other duties. They couldn’t focus on community tours, maintenance requests and ensuring smooth day-to-day operations.
Solution | Sophisticated Technologies
Online shopping has been on the rise, and will continue to devour the consumer market. Internet sales made up 3 percent of consumer expenditure in 2006, and rose to 15.5 percent in 2016.
With such a growing preference for online shopping, especially among Canvas LA’s predominant demographic of young professionals, the solution to relieving management of package duties was to install a Package Concierge package locker system in the community.
Package Concierge had the edge over other systems because of its sophisticated technology.
“Some of the locker systems we considered, you get an email that gives you a number for each package. Then you go to a kiosk, punch in the number and it opens the locker,” Corwin said. “We love the fact that there is an app for Package Concierge. We also love that, when a resident gets their pin code number, if they have five packages, all of the lockers open.”
Results | Diminished package hardship in office, satisfied residents
Three weeks after installing the Package Concierge package locker system, 71 percent of Canvas LA residents had already signed up.
The demand of Canvas LA’s onsite team to handle the increased volume of packages was mitigated after installing the locker system. Management has more time to focus on other issues affecting the community. Packages are more accessible than ever to residents.
“The residents are loving it. And of course we’re loving it in the office now that we’re not spending two to three hours a day logging packages and going through the process of contacting residents and giving them out,” Corwin said.
“We’re extremely happy. It’s a sophisticated but really easy-to-use system.”