University Mailrooms Are Making Room for Lockers

As students start arriving back on campus, university mailrooms are preparing for the rush of textbooks that will soon be arriving as well. In the age of ecommerce, it is no surprise that many students choose to skip the line in the campus bookstore and order their textbooks online instead. Websites such as Amazon, eCampus, and Chegg offer textbooks at significant savings- giving students yet another reason to order online. But while ordering a textbook is one thing, receiving it is another.

Although many websites offer speedy delivery, the journey a package takes across campus before arriving in a student’s hands can be lengthy. Mailroom staff must manually sort through the abundance of packages they receive each day, slowing down delivery time. This process can be stressful for the mailroom staff managing packages as well as students who have time-sensitive shipments.

Automated, self-service Package Concierge® locker systems offer a solution to these package management problems. Student housing communities equipped with package lockers and package rooms make it easy for their students and staff alike. Lockers relieve stress on mail center staff and allow students to retrieve their packages when it is convenient for them – whether that is between classes or late at night; their packages remain secure until they are able to pick them up.

The Package Concierge® system is designed to be “carrier agnostic.” Whether your Campus Mail Services organization exclusively delivers packages across campus – or if carriers such as UPS, FedEx and USPS deliver their own packages – our package management solution will work for you.

If your university mailroom is swimming in packages and in need of a solution, click here to learn how Package Concierge® can be the management solution for you or contact us directly to discuss your immediate needs!

Lockers are the Icing on the Cake for Your BOPIS Strategy!

As ecommerce continues to grow, more and more consumers are choosing to do their shopping online. “Buy online/pick-up in store” (BOPIS) is becoming a favored option for both consumers and retailers alike. The convenience of shopping from the home, office, etc. and avoiding shipping costs has made this method a popular addition to the standard brick and mortar shopping experience. But how do retailers take this increasingly popular trend to the next level in order to provide the seamless experience customers demand?

One way that retailers are evolving with the trend is by incorporating automated locker systems, such as Package Concierge®, into their stores for order fulfillment process. Package Concierge® automated locker systems are a time and cost friendly solution on both ends of the spectrum. Lockers draw customers into the brick and mortar location, giving them the opportunity to make additional purchases and retailers can leverage the store for inventory and fulfillment. The Package Concierge® cloud-based proprietary software is designed to easily integrate with existing retail systems and if the locker is placed outside it offers 24/7 accessibility for order pickup. This accessibility increases customer satisfaction while providing a process that is efficient for customers and employees alike.

Ready to give lockers a try? Put us to the test! If you are ready to explore a pilot program we can have an automated Package Concierge® locker solution in your location, ready to use in as little as four weeks.

With an *NPS of 87, customers have spoken and they love using lockers!

Contact us today to learn more about our no-cost pilot program at (888) 388-6680 or retail@packageconcierge.com.

*Net Promoter Score (NPS) is a customer loyalty metric that measures customers’ willingness to… return for another purchase or service or recommend to their family, friends or colleagues. NPS is a number from ‐100 from 100. Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent. Reference: Ikea ‐9; Costco 79. Source: Customer Guru 2018.

Buy Online & Pickup In-Store, Back to School Edition: Package Concierge® Reveals Top Tips for Retailers

Innovator in Automated Locker System Helps Retailers Make the Most of Second Busiest Shopping Season of the Year

Boston–August 7, 2018—The back to school shopping season drives over $27 billion in retail sales, according to a new Deloitte report. And while the online channel continues to grow, consumers are exploring new ways to make shopping even more convenient. Research shows the Buy Online Pickup In-Store (BOPIS) option is now responsible for nearly 30 percent of online retail revenue. That’s why today, Package Concierge, the innovator of the automated locker system, is revealing its top tips to help retailers maximize this movement and propel back to school sales this season and beyond.

“With the dominance of Amazon, and the continued growth of online shopping in general, retailers are pursuing innovation around fulfillment options,” said Penny Lasater of Package Concierge Retail.  “The popularity of BOPIS is the perfect way for today’s retailers to marry the best of both the online and in-store experiences to engage with customers, and the right BOPIS fulfillment system can make the difference between success and setback.”

Amazon has a reported 2,000+ digital lockers and it is estimated that by the end of this year, 40 percent of the U.S. population will have access to a Walmart pick-up locker.  Package Concierge is the creator of the leading digital locker management solution, with more than 20 million package transactions processed nationwide.

“We have a proven system that is focused on delivering the highest quality experience in the market, and because our system easily integrates with ecommerce platforms, Package Concierge delivers seamless BOPIS fulfillment for retailers and their customers,” added Lasater.

Package Concierge has identified five areas for retailers to focus on when it comes to BOPIS:

  1. Convenience is king: In our world where instant gratification tops all else, today’s consumers expect a new kind of convenience when shopping, so progressive omnichannel retailers must adopt BOPIS to accommodate changing demands. A recent study shows two-thirds of shoppers say multiple fulfillment options influence their willingness to complete a purchase.
  1. Cost cutting: BOPIS allows consumers (and retailers) to save shipping fees, while also expediting last mile fulfillment. Avoiding shipping fees was listed as the top reason customers like BOPIS, so it’s critical for retailers to offer a frictionless customer experience that also helps them save money.
  1. Vision quest: Retailers need to ensure customers can view store-level inventory when making an item selection. Shoppers today want their merchandise ASAP, and they’ll likely only consider items that are in-stock and ready for pickup, otherwise they’ll go to another retailer to find it.
  1. Don’t forget fulfillment: BOPIS doesn’t work if retailers don’t have a clearly stated fulfillment promise that they can consistently deliver on. Many retailers are meeting the expectation of availability within two hours for items in stock. Retailers must make their BOPIS process convenient AND quick. BOPIS falls short if consumers experience friction with fulfillment—standing in line to retrieve an order is a satisfaction killer. 
  1. Lock it up: Automated locker systems, like the one from Package Concierge, provide simple and secure fulfillment to ensure a positive BOPIS experience for consumers and retailers.  During the busy back to school season, it’s crucial that retailers capitalize on the increased traffic by providing shoppers with a seamless and pleasant transaction process. Research shows nearly 80 percent of BOPIS shoppers will make an additional purchase while at the store, and a happy customer buys more.

With the Package Concierge system, customers purchase items online and receive a secure authentication code via email and text that confirms the purchase is ready for pick-up. Once at the store, consumers scan their code at the locker system and retrieve their items. It’s simple, and it’s seamless and takes just seconds to complete. For more information about Package Concierge and its solution, please visit www.packageconcierge.com/retail.

 About Package Concierge

Package Concierge is the innovator of the automated locker system. Made in America with design and cutting-edge technology at its core, Package Concierge is the highest-quality solution in the industry, as the only secure and seamlessly integrated system for 24/7 package management that also meets all fire and safety standards. From its intuitive mobile app to shipping and returns, Package Concierge makes package management hassle-free for residents, property managers and retailers. Package Concierge was acquired by Gibraltar Industries in 2017. For more information, visit http://packageconcierge.com/.

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 Media Contact:
Aimee Eichelberger
312-952-1528

Introducing the New www.packageconcierge.com

By now we are sure that you have noticed our  website has a new look! As our products and markets have expanded, we wanted to make it easier for you to find information and explore solutions to automate your package management. Naturally we have all the cool features you’d expect, like mobile responsive design and plenty of ways to contact us. Some of the other cool features our new website includes:

But we’re not stopping there- the next phase of improvements is already in the planning stages. Because we are always looking for ways to improve, if you have any questions, suggestions, feedback or comments, please email us. Happy surfing!