As students start arriving back on campus, university mailrooms are preparing for the rush of textbooks that will soon be arriving as well. In the age of ecommerce, it is no surprise that many students choose to skip the line in the campus bookstore and order their textbooks online instead. Websites such as Amazon, eCampus, and Chegg offer textbooks at significant savings- giving students yet another reason to order online. But while ordering a textbook is one thing, receiving it is another.
Although many websites offer speedy delivery, the journey a package takes across campus before arriving in a student’s hands can be lengthy. Mailroom staff must manually sort through the abundance of packages they receive each day, slowing down delivery time. This process can be stressful for the mailroom staff managing packages as well as students who have time-sensitive shipments.
Automated, self-service Package Concierge® locker systems offer a solution to these package management problems. Student housing communities equipped with package lockers and package rooms make it easy for their students and staff alike. Lockers relieve stress on mail center staff and allow students to retrieve their packages when it is convenient for them – whether that is between classes or late at night; their packages remain secure until they are able to pick them up.
The Package Concierge® system is designed to be “carrier agnostic.” Whether your Campus Mail Services organization exclusively delivers packages across campus – or if carriers such as UPS, FedEx and USPS deliver their own packages – our package management solution will work for you.
If your university mailroom is swimming in packages and in need of a solution, click here to learn how Package Concierge® can be the management solution for you or contact us directly to discuss your immediate needs!
As ecommerce continues to grow, more and more consumers are choosing to do their shopping online. “Buy online/pick-up in store” (BOPIS) is becoming a favored option for both consumers and retailers alike. The convenience of shopping from the home, office, etc. and avoiding shipping costs has made this method a popular addition to the standard brick and mortar shopping experience. But how do retailers take this increasingly popular trend to the next level in order to provide the seamless experience customers demand?
One way that retailers are evolving with the trend is by incorporating automated locker systems, such as Package Concierge®, into their stores for order fulfillment process. Package Concierge® automated locker systems are a time and cost friendly solution on both ends of the spectrum. Lockers draw customers into the brick and mortar location, giving them the opportunity to make additional purchases and retailers can leverage the store for inventory and fulfillment. The Package Concierge® cloud-based proprietary software is designed to easily integrate with existing retail systems and if the locker is placed outside it offers 24/7 accessibility for order pickup. This accessibility increases customer satisfaction while providing a process that is efficient for customers and employees alike.
Ready to give lockers a try? Put us to the test! If you are ready to explore a pilot program we can have an automated Package Concierge® locker solution in your location, ready to use in as little as four weeks.
With an *NPS of 87, customers have spoken and they love using lockers!
Contact us today to learn more about our no-cost pilot program at (888) 388-6680 or firstname.lastname@example.org.
*Net Promoter Score (NPS) is a customer loyalty metric that measures customers’ willingness to… return for another purchase or service or recommend to their family, friends or colleagues. NPS is a number from ‐100 from 100. Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent. Reference: Ikea ‐9; Costco 79. Source: Customer Guru 2018.
By now we are sure that you have noticed our website has a new look! As our products and markets have expanded, we wanted to make it easier for you to find information and explore solutions to automate your package management. Naturally we have all the cool features you’d expect, like mobile responsive design and plenty of ways to contact us. Some of the other cool features our new website includes:
But we’re not stopping there- the next phase of improvements is already in the planning stages. Because we are always looking for ways to improve, if you have any questions, suggestions, feedback or comments, please email us. Happy surfing!