Chances are, if you’re reading this digital article, then you’ve ordered something online. A lot of you have purchased something online within the past week. Some of us have ordered things online today and some of the packages may even be sitting in a digital retail locker system awaiting your retrieval.
According to a recent study from Forrester Research Inc., online retail sales in the U.S. are expected to increase 49.7 percent from $334 billion (2015) to nearly $500 billion (2019).
Today’s consumer is increasingly turning away from brick-and-mortar stores and shopping online, and with that comes an increased expectation when it comes to package delivery from retailers and e-tailers. Consequently, businesses strive to keep up in an increasingly competitive market.
To challenge big online brands like Amazon and eBay, brick-and-mortar retailers are creating their own online shops and turning to delivery and pickup alternatives to compete while also cutting costs.
How, then, are these smaller businesses competing with online giants? More and more online retailers and e-tailers are investing in intelligent lockers to beat the last-mile delivery problem – all while making it faster, safer and more accessible to the consumer.
A digital retail locker system benefits small businesses because it is a smart, secure way to store those packages, but also convenient to the consumer when they are ready to pick up their package. An added bonus: It drives foot traffic to their store. During a time when showrooming is becoming more popular (or when someone shops in-store and then actually purchases online), the added benefit of in-store foot traffic means that smaller businesses benefit from in-person sales, online sales and a decrease in the expense to package and ship the item to the consumer.
Condo and apartment complexes, dorms and school-based housing, and businesses alike are also benefiting from retail locker systems by improving their package delivery experience. Even traditional malls are getting in on the action. After the transformation from warehouses of retail stores to centers of experiences with game areas, fitness centers, bars and amusement arenas, malls are now becoming a location of choice for retail locker systems as consumers look for ideal places to enjoy their lives and still pick up their packages.
Digital retail locker systems provide a safe and secure place where packages can be managed without significant amounts of time invested by management staff – a location open 24/7 for residents to retrieve their packages whenever it’s most convenient for them.
Package Concierge® offers three levels of American-made, customizable locker storage solutions. All solutions allow users to manage their accounts through an app or desktop portal, and provide reports detailing the delivery history and other data can be accessed quickly and securely.
The Premier Locker Series
The Premier lockers can be customized to fit any space, including a condo hallway, business corridor or dorm parking garage, and feature a design being lauded by online publications. Have an L-shaped location perfect for a locker system? Package Concierge® can customize the design, shape and colors, and even split the system up if needed. To top it all off, the Premier series features an 8″ x 10″ commercial-grade touchscreen interface with RFID reader, built-in camera and barcode reader.
The Express Locker Series
With a slightly smaller touchscreen (5″ x 7″) but still featuring a built-in camera and barcode reader, the Express series has three popular colors to pick from. The modular design allows for the Linux-compatible kiosk to be used either as a standalone system or with a more extensive system.
The Package Concierge Room
What do you do when someone orders an oversized package such as tires or a custom chair? The Package Room creates that safe, secure space for oversized parcels (or when the locker system is extra full!) and can be used as a standalone product or paired with the Express or Premier systems.