Have you ever seen a package room at its worst? Boxes piled to the ceiling. Make-shift shelves that can barely hold the weight. Unit numbers in black sharpie everywhere! We’ve seen a lot of them!
From our travels, we’ve found it takes up about 4 hours a day on average, or 20 hours a week out of management staff’s time to handle packages. Trying to work around this can be a difficult talk, for sure. The delivery carriers arrive between certain windows of time, but sometimes they’re late or early and this can interrupt staff members from dealing with resident services or other office duties. After the mountain of packages piles up, it can be hard to remember who has a package and who doesn’t. Residents come looking for their package and sometimes, it’s not there. Then they need to check with the carrier and it can take several more calls and trips to the office to sort out their package problem. To top it off, most offices closes before everyone returns home from work. What a hassle for everyone involved.
When the package is successfully stored in the package room, it still needs to be sifted out of the others and passed off to the resident. Even this small step takes time. Some properties have resorted to letting residents claim their own packages, which can open a whole other can of worms as far as security goes. In most of today’s communities a package room is required to help organize deliveries.
And for a simple solution, learn more about our digital package locker system.