“During these very challenging times” is an often-used phrase right now as certainly the societal changes and specialized requirements related to COVID-19 are very challenging for all of us indeed. Managers of apartment communities have navigated these new challenges by being nimble and constantly adjusting to meet the needs and expectations of a very diverse set of customers.
Supporting property management by providing automated package management solutions with flexible features that enhance convenience and efficiency is Package Concierge’s primary focus. Just like you are doing right now, we continually assess our systems and processes to ensure our products and services make a positive difference in property management operations each and every day. So, in light of these “challenging times”, we wanted to make sure you are aware of a few Package Concierge system features designed to help your operations:
CONTACTLESS PACKAGE RETRIEVAL – We understand that minimizing contact with common use surfaces has become even more important these days. During package retrieval from the Package Concierge system, residents can open the locker door or package room with their phone at the kiosk by simply scanning their unique barcode found in their email, text, or mobile app. However, if your system is currently setup to require a Personal Identification Number (PIN) at the kiosk in addition to the resident’s unique Username, the PIN requirement will need to be turned off to allow direct scanning to occur. Our Client Services team will be happy to assist you in configuring your Package Concierge system to eliminate the PIN entry requirement.
SPEEDY, SIMPLE DELIVERY CARRIER PROCESS – Ensuring parcel carriers love using the Package Concierge system ultimately reduces your involvement in the process and provides great experience for residents. Package Concierge offers property management two different delivery processes to choose from. Our Client Services team has spent a lot of time listening and learning about property operations to better assist you with this feature selection and can help you customize your Package Concierge system in a way that best facilitates the package management needs of your community.
FOCUSED ON RESIDENTS, NOT TRANSACTIONS – Because residents become Registered Users in the Package Concierge system and unlike other systems on the market are identified with a unique Username, there are no package transactions to keep track of. Registered residents are identified as a “member of the community” and can enter their Username at the kiosk or scan their Username barcode from their email, text, or mobile app anytime – making it easy to retrieve one or multiple packages with just one scan.
PROPERTY ADMINISTRATOR ACCESS REFRESH – Keeping user databases “fresh” is a challenge for all businesses, and administrative user access to the Package Concierge Management Portal is no exception. To help ensure Property Administrator users remain current, even when roles and responsibilities change within the community, an automated email is sent to any Property Administrator that has not used the management web portal for 90 days. Admin access is retained simply by logging into the Package Concierge Management Portal, making information management easy and convenient.
NEW PROPERTY ADMIN SET-UP – Property Administrators may also setup others within their organization with administrative rights as roles change within the management structure. Property Admin users can add, edit, and delete admin accounts associated with their own property. Package Concierge Client Services team members are here to assist you with Admin setup and other administrative changes as needed.
DEPENDENTS – YES & NO – The “Dependent” feature is offered in the operating system so that the resident (Registered User) can add dependents using the Package Concierge resident web portal. This feature is designed to allow dependents (children under 18) to receive packages under their own name, but still be tied to the primary Registered User’s account. However, flexibility is provided so the property manager can deactivate this feature if there is a situation where management does not want to allow the Dependent feature to be activated within their apartment community.
These are just a few examples of flexible, user-focused features designed into the Package Concierge software which can be customized to accommodate the desires and needs of the individual community. For property managers and owners who are striving to provide an excellent residential living experience for their customers, contact us to learn about the full range of options you have available to make an automated package management system work for you.