Woman walking with shopping bags

Retail Locker Solutions for BOPIS Order Fulfillment

No matter how you say it, BOPIS, BOPUS or Click and Collect, it's here to stay!

 

Streamlining your BOPIS order fulfillment process with automated Package Concierge® locker systems improves both employee efficiency and customer satisfaction. 

Self-Serve Automated Lockers Refine BOPIS Order Retrieval

Navigating BOPIS With Ease

Retail employees are spending up to 50% of their time managing BOPIS orders instead of other customer enhancing activities. The fulfillment revolution of buy online pick up in store (BOPIS) is now a business imperative for 2019.

BOPIS leverages the biggest asset for a retailer, the physical location, and provides consumers fast and frictionless order fulfillment. Top retailers are already streamlining the process by incorporating automated lockers because this self-serve fulfillment option significantly reduces customer wait times and frees up employees to improve the customer experience.

Download the “Navigating BOPIS with Ease” guide which will lay the course for you to quickly maneuver and begin your journey to meeting this revolution head-on!

Locker system outside of a store.
Graphic showing how buying online and picking up in store has increased the last few years
Man picking up a package from the locker system
Woman with shopping cart standing in front of locker system
Locker system with graphics
Locker system with open doors showing packages
Locker system room
Woman standing in front of locker system with boxes

Young Shoppers Prefer BOPIS!

A recent study commissioned by Package Concierge® shows that most Gen Z shoppers will select a retailer based on BOPIS availability. Download the key findings of our Gen Z Retail Research Report to gain valuable insights.

Man operating locker system Statistics about why the locker system is useful Statistics from a customer survey about BOPIS Locker system inside of a store Statistics about what ages use BOPIS

Scan. Retrieve. Go!

It really is that easy! It takes mere seconds for a customer to pick-up a BOPIS/Click and Collect order that only took seconds for the store associate to deposit into the automated locker for their retrieval. (Customer returns or BORIS are just as fast and easy, too!)

Automated lockers. . .

  • Streamline BOPIS fulfillment;
  • Leverage the store location and minimize order touches;
  • Create happy customers because they have avoided shipping charges; 
  • The customer experience is quick and convenient; and,
  • A happy customer buys more, up to 79% of customers make an additional purchase while in the store retrieving their BOPIS order!

Man looking at the home page of Package Concierge website and the Package Concierge dashboard

Purpose-Built Software

The Package Concierge® proprietary cloud-based software is specifically designed to meet the needs of the retail market. Specialized software, combined with made in the U.S. Florence-built locker hardware, provides a seamless managed solution for omnichannel retailers.

  • Flexibility to adapt to the way you want to do business - including customization to mirror your branding and voice
  • REST + JSON API that supports integration with your existing retail systems
  • Visual, interactive API documentation portal for integration support 
  • Web portal dashboard visually displays both real-time and historical locker data down to the store level
  • Locker kiosk software provides a refined user experience that ensures a frictionless transaction for both the store associate and customer
  • U.S. based email and phone technical support

Future-proof!

Package Concierge® systems can flex with your business needs - our locker modules are plug-and-play! Modify your system configuration as needed now or in the future.

Request a Trial

It took me under 2 minutes to exit my car, retrieve my order and return to my car. This was my first time using it but it was so easy I was able to figure it out and get back to my car in no time.

— Customer Satisfaction Survey Response
7/16/2019 8:46 PM

oversized locker system outside by flowers

Retailers Utilize Pilot Test Program

A Fortune 500, publicly-traded retailer, is one of our many partners who has recognized the imperative of improving the BOPIS experience by utilizing automated lockers. The customer has spoken:

  • NPS score of 87
  • 94% of locker users report that the automated locker was faster than existing BOPIS redemption methods

It's time to consider automated lockers as part of your BOPIS solution. 

Contact Us

Put us to the test!

Use the contact form below to let us know you are ready to explore a pilot program - we can have an automated Package Concierge® locker solution in your location, ready to use in as little as four weeks. 

Have any questions? Feel free to contact us.