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Package Concierge In The News

Weekly Package Volume during COVID Pandemic Exceeds Holiday 2019

As the country prepares for re-entry from nearly eight weeks of shelter-in-place orders, the impact of the quarantine on package volume is significant for multifamily properties. Today Package Concierge®, the trusted provider of automated locker solutions, is reporting that it has processed nearly 7MM package transactions from March 1 through May 23 - a 31 percent increase year-over-year. Package Concierge data shows its weekly average exceeding 600,000 transactions -- usage higher than the average weekly package volume processed during the 2019 holiday shopping season.

OPTECH Highlights Technologies, Opportunities, Challenges for MDU Owners and Broadband Providers

Companies Grapple with Soaring Package Deliveries

As more consumers opt to order goods from Amazon Prime and other online retailers, apartment buildings are handling more package transactions. Package Concierge, an automated locker solutions provider, wrote in a new report that, on average, buildings manage nearly 70 package transactions every day, up 17 percent year over year. 

PropTech Innovator Georgianna W. Oliver to Speak on Tech Panel at NMHC Annual Meeting

Georgianna W. Oliver, founder of Tour24, the on-demand platform that automates the process for apartment tours, and Package Concierge, the trusted provider of automated locker systems, has been selected to speak at the industry-leading National Multihousing Council’s Annual Meeting in Orlando tomorrow, Wednesday, January 22. Oliver will speak on a panel during the meeting’s general session, “From Smart to Finish: Three Tech Trends Revolutionizing our Industry,” specifically speaking on self-guided tours.

Apartment Managers Dealing With Holiday Package Onslaught That Seems To Double Every Year

The 2019 holiday season was a good one for many retailers, especially online. E-commerce sales grew again during the busiest retail stretch of the year, as they did each year through the entire decade. For consumers, the convenience of delivery keeps improving. It's easier than ever to tap a few buttons and watch the items show up a day or two later. In the country's millennial-dominated urban centers, that convenience is magnified for the increasingly car-free masses. For the owners and managers of those shoppers' apartment buildings, ballooning e-commerce means headaches that grow just as fast.

How To Prevent Porch Pirates With Technology

It's likely that with the rise of online shopping, most apartment complexes have seen an increase in package deliveries — and package thefts.

Technology has become available to help buildings prevent porch pirates, particularly in apartment buildings without doormen or secure package rooms, where deliveries increasingly are left in hallways and outside the building.

Deluge of Packages Has Apartment Landlords Scrambling for Options

Apartment landlords and property managers are increasingly offering an amenity that’s become a necessity for some tenants, particularly during the holiday season: package delivery management.

Secure, self-service 24-hour package access ranked No. 4 in terms of community amenities desired by tenants, with 84% of respondents interested in that offering, according to an "Apartment Resident Preferences Report" done by the National Multifamily Housing Council and Kingsley Associates.

Landlords are responding by installing automated locker systems and even overflow package rooms to handle deliveries at their existing buildings, promoting such services as a selling point for their new apartment complexes.

Property managers can now turn to a growing group of companies that have popped up to facilitate package delivery at multifamily dwellings.


Five Seasonal Strategies to Keep Property Managers Sane

The holidays mean one thing is on every property manager’s mind: managing the package delivery chaos. UPS estimated it delivered 800 million packages between Thanksgiving and Christmas 2018 and that number is sure to rise this year. For the week of December 2 alone this year, Package Concierge had over 716,000 package transactions - that’s a 42% increase from the week prior. As more and more Americans do their retail shopping online, multifamily properties will need solutions that can help manage the madness during the holidays and beyond.

Ways to keep porch thieves at bay

As online sales increase this holiday season, so does the risk of your packages being stolen.

Unfortunately, the holidays are a prime season for criminals. According to transportation experts,15 percent of all deliveries in urban areas fail to reach customers on the first attempt due to package theft or other issues.

There are some things you can do if you're still waiting on some online deliveries.

Ward off porch thieves

This year, the Postal Service projects 800 million package deliveries between Thanksgiving and New Year's Eve.

According to transportation experts, 15% of all deliveries in urban areas fail to reach customers on the first attempt due to package theft or other issues.

Tips to ward off porch thieves

According to transportation experts, 15% of all deliveries in urban areas fail to reach customers on the first attempt due to package theft or other issues.

Because of that, a growing number of online retailers are offering in-store pickup or ship-to-store options.

If you still have online gifts heading to your doorstep, follow these steps to make sure strangers don’t walk off with your merchandise.

Volume of Package Deliveries Opens Pandora’s Box for Student Housing Managers

Package management is an issue the industry is still grappling with and will continue to do so as e-commerce habits evolve. Like student housing’s infamous high-speed internet amenity, package management requires innovative and immediate operational solutions implemented faster in student housing than you might see such solutions showing up in conventional multifamily. 

How Last-Yard Solutions Support Last-Mile Success

In package delivery, the last mile is the journey from a transportation hub to its final destination. Though a package may only be traveling a short distance, it’s the most expensive stage of the delivery process.

Smart package lockers allow for 24/7 delivery drop-off and pickup in a secure, accessible location. They can be quickly and easily unlocked via a unique code or smartphone app.

Tips to Manage Holiday Package Delivery

The holidays mean one thing is on every property manager’s mind: managing the package delivery chaos. UPS alone estimated it delivered 800 million packages between Thanksgiving and Christmas 2018 and that number is sure to rise this year. Package Concierge, the trusted provider of automated locker solutions, is sharing tips to help the multi-family housing industry make the most of the upcoming holiday season.

“It is easy to feel overwhelmed by holiday package management, but with a little advanced planning and the addition of the ever-increasing available property technology, managers can face the busy season head-on,” said Georgianna W. Oliver, founder of Package Concierge.

Your 10,000 packages arrived

Online shopping has been heralded as the ultimate modern-day convenience, but in at least one respect, it can be anything but. Packages get stolen, boxes pile up in the rain and many residential buildings – particularly those built back when people actually had to go to a store to shop – are running out of room for the never-ending barrage of deliveries.

The challenge has given rise to an entire industry that is racing to come up with technology that would make deliveries easier and more secure. 

Where the Packages Go

As the flow of deliveries continues to increase, New York City residential buildings have implemented high-tech solutions.

Georgianna Oliver, the chief executive and founder of Package Concierge, a self-serve locker solution designed to automate the delivery of packages, said the biggest issue her customer base of apartment buildings in New York City faced was space constraint. “There’s nowhere for all the packages,” she said. In most cases, a hallway is the chosen spot for the locker system.

How Property Managers Can Use Technology to Get Ahead of the Upcoming Holiday Package Madness

Autumn may only just be getting started, but soon enough, holiday gifting will be on everyone’s minds. That means one thing for property managers: package delivery commotion. The 2019 season will be shorter than years past, and that means more boxes per day to deal with in mailrooms, hallways and lobbies around the world. If you want to get ahead of the madness needs to begin now. 

Due to tremendous growth in e-commerce, the demand for package management solutions for deliveries has grown, as well. UPS alone estimated it delivered 800 million packages between Thanksgiving and Christmas in 2018, with property managers reporting an average of 80 packages per day. Things are not slowing down any time soon, either. Package Concierge, a provider of self-service package locker systems, experienced an 18% increase in transactions year over year for the 2018 holiday season and expectations for this year look to follow suit.

Majority of consumers plan to return holiday gifts

The report emphasizes the role physical stores play, both when it comes to holiday shopping and also in managing returns. According to Oracle, Gen Z and millennials (25% and 30%, respectively) said they prefer to use buy online, pick up in-store (BOPIS), while only 14% of baby boomers preferred the same. That finding tracks with a previous survey from parcel locker provider Package Concierge, which found that 58% of Gen Z shoppers have used BOPIS. Among the top reasons for choosing BOPIS, respondents of that survey said they wanted their items faster than online shipping would provide, and they wanted to make sure the item was available before they went to the store.