Package Concierge In The News Categories: Retail

Apartment Managers Dealing With Holiday Package Onslaught That Seems To Double Every Year

The 2019 holiday season was a good one for many retailers, especially online. E-commerce sales grew again during the busiest retail stretch of the year, as they did each year through the entire decade. For consumers, the convenience of delivery keeps improving. It's easier than ever to tap a few buttons and watch the items show up a day or two later. In the country's millennial-dominated urban centers, that convenience is magnified for the increasingly car-free masses. For the owners and managers of those shoppers' apartment buildings, ballooning e-commerce means headaches that grow just as fast.

How Last-Yard Solutions Support Last-Mile Success

In package delivery, the last mile is the journey from a transportation hub to its final destination. Though a package may only be traveling a short distance, it’s the most expensive stage of the delivery process.

Smart package lockers allow for 24/7 delivery drop-off and pickup in a secure, accessible location. They can be quickly and easily unlocked via a unique code or smartphone app.

Majority of consumers plan to return holiday gifts

The report emphasizes the role physical stores play, both when it comes to holiday shopping and also in managing returns. According to Oracle, Gen Z and millennials (25% and 30%, respectively) said they prefer to use buy online, pick up in-store (BOPIS), while only 14% of baby boomers preferred the same. That finding tracks with a previous survey from parcel locker provider Package Concierge, which found that 58% of Gen Z shoppers have used BOPIS. Among the top reasons for choosing BOPIS, respondents of that survey said they wanted their items faster than online shipping would provide, and they wanted to make sure the item was available before they went to the store.

#RSP19 Webinar Series Preview: How One-Time Consumers Become Full-Time Shoppers

While BOPIS has proven popular with consumers, many of the initial deployments are not meeting rising customer expectations — and they can create additional work, costs and complexity if they are not tightly integrated into the store’s operations. Expanded fulfillment options such as automated lockers can address both of these challenges, and this webinar will explore how:

  • Retailers should be planning for the future of BOPIS; and
  • New fulfillment options can provide them with the flexibility to handle higher order volumes, a wider range of package sizes and types, and consumers’ desire for convenience and security.

4 BOPIS best practices for the back to school season

This year, back-to-school shopping sales are expected to top $80 billion, with households predicted to spend an average of $696.70 — the highest it has ever been, according to the National Retail Federation. Today's consumers want to interact with brands in traditional and nontraditional ways, which is why retailers must excel at integrating their brick-and-mortar and online experiences — including seamlessly delivering the buy online pickup in-store experience, known as BOPIS.  
According to a May 2019 Zogby Analytics research study commissioned by Package Concierge, 60% of Gen Z shoppers said they had visited a mall within the last week prior to the survey, while 58% also utilized BOPIS. In addition, 60% of Gen Z shoppers said they will make their choice based on a retailer offering BOPIS over one that doesn't. 
During this busy back-to-school shopping season, here's a guideline to help retailers optimize BOPIS success for these tech-savvy student shoppers.

Why Buy Online, Pickup In Store Appeals To Younger Shoppers

The latest Automated Retail Tracker examines the latest ways supermarkets and other retailers are implementing technologies to provide self-service options and high-speed services.

Kiosk-based shopping experiences may be convenient for consumers, but they also benefit retailers by reducing the amount of floor space needed for checkout — and even merchandise — while reducing the need for sales staff.

Quick, self-service models like kiosks also drive up customer spending, as much as 30 percent more when they order through self-service kiosks as opposed to traditional checkouts.

Marketing to Millennials

With millennials fast becoming the dominant demographic for apparel merchandisers and marketers, retailers who fail to change their business models at a more rapid pace will continue to struggle.

This is a generation consumed with technology, obsessed with having authentic experiences and committed to aligning their purchasing with their social values. As the digital world continues to expand, vendors and retailers can no longer avoid diving into this universe, however incompatible it may seem with traditional retail marketing.

Next-Day Shipping Isn't Always Enough For Gen-Z

Lately, discussions around consumer behavior and preferences have tended toward the apocalyptic. With more and more name-brand retailers shuttering stores, many assume that the shopping mall's days are numbered. A recent study from Package Concierge, a provider of automated locker solutions, suggests these fears may be premature.

Package Concierge Study Illuminates Gen Z Shopping Habits

Automated locker solutions provider Package Concierge has revealed findings from a new study on the shopping behaviors of adults aged between 18 and 25 years old. Of the 1,000 people polled, nearly 60 percent reported that they had visited a mall within the last week, while nearly 90 percent admitted to making an in-store purchase during their visits. 

Gen Z has a thing for BOPIS | Retail Dive

Package Concierge, an automated parcel locker provider, released a survey that found 58% of Generation Z shoppers have used buy online, pick up in-store for a purchase, and 60% said it was a factor in deciding where to shop. For Gen Z, the brick-and-mortar retail experience still matters. 

Gen Z Has a Thing For BOPIS | SupplyChain Dive

As e-commerce and omnichannel delivery options have more people shopping online, Package Concierge's data suggests stores that offer BOPIS options can capture additional revenue. For some stores, the strategy pays for itself. According to the ETP Group, for online shoppers the browsing to sale conversion rate is only 3%, but for in-store consumers the rate can jump to 60% depending on the store.