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Package Concierge In The News

4 BOPIS best practices for the back to school season

This year, back-to-school shopping sales are expected to top $80 billion, with households predicted to spend an average of $696.70 — the highest it has ever been, according to the National Retail Federation. Today's consumers want to interact with brands in traditional and nontraditional ways, which is why retailers must excel at integrating their brick-and-mortar and online experiences — including seamlessly delivering the buy online pickup in-store experience, known as BOPIS.  
According to a May 2019 Zogby Analytics research study commissioned by Package Concierge, 60% of Gen Z shoppers said they had visited a mall within the last week prior to the survey, while 58% also utilized BOPIS. In addition, 60% of Gen Z shoppers said they will make their choice based on a retailer offering BOPIS over one that doesn't. 
During this busy back-to-school shopping season, here's a guideline to help retailers optimize BOPIS success for these tech-savvy student shoppers.

Package Concierge® Reveals Seasonal Strategies to Help Property Managers Plan for the Busy Upcoming

Property technology attracts next generation renters while driving efficiency.

Today, Package Concierge®, the trusted provider of automated locker solutions, is revealing its property playbook to help the multi-family housing industry make the most of the upcoming holiday season, and everything that comes with it. UPS alone estimated it delivered 800 million packages between Thanksgiving and Christmas 2018 - and Package Concierge processed more than three million transactions during the season (half a million in just one week in December) last year.

Why Buy Online, Pickup In Store Appeals To Younger Shoppers

The latest Automated Retail Tracker examines the latest ways supermarkets and other retailers are implementing technologies to provide self-service options and high-speed services.

Kiosk-based shopping experiences may be convenient for consumers, but they also benefit retailers by reducing the amount of floor space needed for checkout — and even merchandise — while reducing the need for sales staff.

Quick, self-service models like kiosks also drive up customer spending, as much as 30 percent more when they order through self-service kiosks as opposed to traditional checkouts.

Marketing to Millennials

With millennials fast becoming the dominant demographic for apparel merchandisers and marketers, retailers who fail to change their business models at a more rapid pace will continue to struggle.

This is a generation consumed with technology, obsessed with having authentic experiences and committed to aligning their purchasing with their social values. As the digital world continues to expand, vendors and retailers can no longer avoid diving into this universe, however incompatible it may seem with traditional retail marketing.

Next-Day Shipping Isn't Always Enough For Gen-Z

Lately, discussions around consumer behavior and preferences have tended toward the apocalyptic. With more and more name-brand retailers shuttering stores, many assume that the shopping mall's days are numbered. A recent study from Package Concierge, a provider of automated locker solutions, suggests these fears may be premature.

Package Concierge Study Illuminates Gen Z Shopping Habits

Automated locker solutions provider Package Concierge has revealed findings from a new study on the shopping behaviors of adults aged between 18 and 25 years old. Of the 1,000 people polled, nearly 60 percent reported that they had visited a mall within the last week, while nearly 90 percent admitted to making an in-store purchase during their visits. 

Gen Z has a thing for BOPIS | Retail Dive

Package Concierge, an automated parcel locker provider, released a survey that found 58% of Generation Z shoppers have used buy online, pick up in-store for a purchase, and 60% said it was a factor in deciding where to shop. For Gen Z, the brick-and-mortar retail experience still matters. 

Gen Z Has a Thing For BOPIS | SupplyChain Dive

As e-commerce and omnichannel delivery options have more people shopping online, Package Concierge's data suggests stores that offer BOPIS options can capture additional revenue. For some stores, the strategy pays for itself. According to the ETP Group, for online shoppers the browsing to sale conversion rate is only 3%, but for in-store consumers the rate can jump to 60% depending on the store.

Ask the Expert: Georgianna W. Oliver

Georgianna W. Oliver is the founder of Package Concierge, a trusted provider of automated locker solutions that improve customer interations, as well as Tour24, the exciting product that offers self-guided tours for apartments.

We sat down with Oliver to discuss her experience in the property management sector.