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OmniChannel Report

Surveys Find Retail Lockers Necessary for BOPIS

By some estimates, COVID-19 has accelerated ecommerce adoption rates by three to five years; which means there will continue to be an unprecedented number of BOPIS orders. Providing efficient, contactless fulfillment has quickly become the new business imperative.

Many of the retailers we connected with at NRF let us know that they are seeking ways to adapt and improve their BOPIS fulfillment processes which had been hastily implemented in 2020. So we are pleased to offer up two exclusive research reports to help you evolve your BOPIS fulfillment processes.

BOPIS Usage Key Findings Report
Package Concierge® just completed a research study of 1,000 consumers highlighting their use and preferences for BOPIS fulfillment methods and we’d like you to be the first to see the key findings.

Omnichannel Retail Key Findings Report
Another research study we conducted last summer revealed that 83% of Omnichannel Retailers utilizing smart lockers for BOPIS fulfillment cited operational efficiency gains as a main driver for selecting them.

To gain immediate access to these reports so you can begin to explore the findings and compare how your fulfillment methods measure up to other retailers, simply complete the form on this page.

Retail Surveys for NRF Request Form

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