OmniChannel Report

Survey Finds Pandemic Driving Retail Locker Use for BOPIS

By some estimates, COVID-19 has accelerated ecommerce adoption rates by three to five years; which means there will continue to be an unprecedented number of BOPIS orders. Providing efficient, contactless fulfillment has quickly become the new business imperative. Additionally, solutions that mitigate person-to-person contact remain crucial for retailers navigating the new normal, especially during a time when store staffing levels may be reduced.

During the Summer of 2020, Package Concierge® conducted a survey of omnichannel retailers across the country to learn more about the changes in their BOPIS order fulfillment as a result of the pandemic. One of the key findings from the survey was that 83% of smart locker users cited operational efficiency gains as one of the main reasons for using them. These top retailers are streamlining the process by incorporating automated lockers as a self-serve fulfillment option that significantly reduces customer wait times and frees up employees to improve the customer experience.To gain immediate access to the report so you can begin to explore the findings and compare how your fulfillment methods measure up to other retailers, simply complete the form on this page.

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