Automated Package Management Solutions
Handle your business, not your packages
The Package Concierge® Difference
Founded by Multifamily Industry Leaders, we are dedicated to helping you overcome package management challenges
Easily integrate with existing systems
24/7 customer service and support
Customized to fit your surroundings
Provide secure, 24/7 access
Self-Serve Package Rooms and
Automated Smart Locker Systems
Element Series
Premier Series
This feature-rich solution is the Architects and Designer’s choice, offering a built-in furniture appearance.
Express Series
Package Room
Create space for overflow and oversized items to effectively; manage 100% of your package deliveries.
How Package Concierge® Works in Residential Settings
Our automated package management solutions simplify your resident’s package delivery and pickup process into four easy steps:
Step 1. Resident places online order using their existing residential mailing address
Step 2. Package is delivered into the locker system by the shipper selected carrier
Step 3. Resident receives a notification that their package is ready for pick-up
Step 4. Resident retrieves package from the system using the barcode in the notification or app
Putting Package Concierge® Into Use - Case Studies
201 Marshall
Redwood City, CA
Bell Capitol Hill
Washington, DC
Cambridge Oxford
New Haven, CT
Chelsea Place
Boston, MA
Observer Park
Hoboken, NJ
ParcGrove
Los Angeles, CA
The Wellington
Arlington, VA
Canvas LA
Los Angeles, CA
You're In Good Company!
Package Concierge® is proud to partner with top companies like these to help them overcome package management challenges.
Built to Last
All Package Concierge® products are designed, engineered, and manufactured in the USA.
Give our do-it-yourself locker configurator a try to easily create a solution that fits your needs.
Package Concierge® Works in Retail Settings, too
Our automated retail locker solutions streamline your BOPIS fulfillment process
Package Concierge Blog
Looking For More? Discover Industry Trends, Package Solutions In Action, How-To Guides And Plenty More!
Multifamily Resident Survey: A Renter’s View
What matters most to renters right now? Because we know that you want to know that too, we commissioned Zogby Analytics* to conduct an online survey of more than 2,000 multifamily residents so we...
Student Housing – Speed Bumps and Opportunities
Now is a challenging time to be managing multifamily student housing properties. From 2016 to 2019, occupancy levels for both on-campus and off-campus housing stayed fairly constant at around 95...
New Data Shows 35 Percent of Properties Have Higher Occupancy Rates than This Time Last Year
The data is in. The outlook is upbeat for the state of multi-family housing for the next 12 to 18 months. That’s the report from multi-family property managers and teams participating in our...
Hope on the Horizon: New Package Concierge Data Shows 35 Percent of Properties Have Higher Occupancy Rates Than This Time Last Year
Leader in Automated Package Locker Solutions Shares Tips to Help Multifamily Put Its Best Foot Forward Boston, MA — August 4, 2020 — Today, Package Concierge® is releasing new data sur...
Now Is the Perfect Time to Start Something New
The COVID pandemic has affected every aspect of people’s lives—from how we live to how we work. Many of the normal ways of doing business are turned upside down. The good news is that with ...
The Top 5 Technologies to Build Lasting Connections For Love of Renters
If we have learned one thing over the last 90 or so days of working from home and sheltering in place, it is that technology—often accused of being a force for isolation—has actually been...
It’s Now Black Friday Every Day: How to Manage the Influx of Packages
Residential deliveries have been on the uptick for several years, but the COVID-19 pandemic has blown the lid off the box. An analysis of April Package Concierge transaction data shows an increase ...
Flexible Package Concierge Features Provide a Customized Community Experience
Supporting property management by providing automated package management solutions with flexible features that enhance convenience and efficiency is Package Concierge’s primary focus. Just li...
What are Automated Retail Lockers?
By utilizing automated retail lockers for BOPIS orders, retailers can provide consumers a contactless pick-up option.
...
Tips for Managing Your Automated Apartment Package Locker System
As Statewide Stay at Home orders spread throughout the entire United States, businesses face temporary closures, and local restrictions and social distancing limit residents from leaving the proper...
Package Concierge is Committed to Supporting You
Like you, Package Concierge continues to closely monitor developments related to the Coronavirus (COVID-19). We understand your concerns for your residents, employees and communities, especially as...
Package Concierge® Processes Record 3MM Packages During Shortened 2019 Holiday Shopping Season
Surpassing the 52 million package transaction milestone, Package Concierge® is revealing insights from the 2019 holiday shipping season, including the biggest year-over-year (YoY) gai...
Our Key Takeaways from the 2020 NMHC Annual Events
This year’s National Multifamily Housing Council (NMHC) events were hosted in Orlando at the Hilton Bonnet Creek during the week of Jan 20, 2020, and was comprised of three main events: ...
Seasonal Strategies Help Property Managers Plan for the Busy Upcoming Holiday Season
Property Technology Attracts Next Generation Renters While Driving Efficiency
Today, Package Concierge®, the trusted provider of automated locker solutions, is revealing its ...
The Key to On- and Off-Campus Package Management Might Just Be Keyless
It’s no secret that college is becoming more and more expensive, between tuition, room and board, fees, and textbooks. Many students are living off minimum wage jobs or participating in work-...
Retail Resurgence: 90 Percent of Gen-Z Shoppers Have Made an In-Store Purchase Within the Last Week
Innovator in Automated Locker System Reveals Interesting Insights about Young Shoppers
...
Package Concierge® Launches Most Versatile Locker System for Indoor and Outdoor Use
Today, Package Concierge®, the most trusted provider of automated locker solutions, announced the availability of the Package Concierge Element Series, a highly flexible system in the...
Efficiently Handling Your Corporate Office Package Needs
Your company’s situation is unique, and your resources are precious, and Package Concierge® has a plan to help you with both.
...
Taking Locker Solutions Beyond BOPIS: Tips to Help Retailers Future-proof their Investment
Today’s discerning consumers distinguish less and less between the digital and physical stores, hence the ubiquitous term omnichannel. Traditional brick and mortar locations must continue to ...
Room for more than just Deliveries
One of the best things about a Package Concierge® system is that it only takes a few seconds to “get it.” Once a customer sees it in action, it’s easy to understand...
Package Concierge Blog
Looking For More? Discover Industry Trends, Package Solutions In Action, How-To Guides And Plenty More!
Multifamily Resident Survey: A Renter’s View
What matters most to renters right now? Because we know that you want to know that too, we commissioned Zogby Analytics* to conduct an online survey of more than 2,000 multifamily residents so we could all better understand what’s top of mind when it comes to...
Student Housing – Speed Bumps and Opportunities
Now is a challenging time to be managing multifamily student housing properties. From 2016 to 2019, occupancy levels for both on-campus and off-campus housing stayed fairly constant at around 95 percent, but the coronavirus pandemic has turned student housing on its...
Recently Published
Package Concierge® in the News
Renters Have New Priorities for Apartment Amenities
In a survey of more than 2,000 apartment residents, Package Concierge has found half of renters have changed how they prioritize amenities during t...
My Packages Keep Getting Stolen. What Can I Do?
Package theft is a major problem around the country, and it’s only getting worse as more of us shop for everyday items online. It’s especially ...
“Shippageddon”: The urban package avalanche is here
The amount of stuff getting delivered to apartment buildings is overwhelming the ability to store it and make sure it doesn’t get lost or sto...
Predictions for handling a very busy package season
Currently, around 20% of residents at a multifamily property receive at least one package per day; depending on the size of a property, that could ...
Unboxing the Packing Problem
While online shopping has become the norm for apartment renters—purchasing tires, mattresses, rugs, and even goldfish for delivery—the COVID-19...
Coping with Covid Retailers warm to pickup lockers during pandemic
“Ecommerce numbers have hit record highs this year with more people shopping online than ever before; and with that, BOPIS fulfillment method...
Coping with COVID-19: Retailers warm to pickup lockers during pandemic
The survey found significant increases in all BOPIS fulfillment methods since COVID with 18% of retail respondents adding a curbside BOPIS solution...
Retailers warm to pickup lockers during pandemic
Eighty-three percent of retailers using automated pick-up locker solutions cite improved efficiency, according to a survey by Package Concierge, a ...
With busy shipping season on horizon, Package Concierge makes it easier
Landlords can do their building staff and tenants a big favor by using a solution like Package Concierge to create an alternate space for package p...
New Fulfillment Frontier: Going the Last Mile in Package Management
With more students and parents staying home, multifamily properties should take their package experience of the last six months and work to creat...
Package Management and the Pandemic
For student housing owners and operators, the challenge of efficiently managing package delivery is nothing new. The number of students utilizing e...
Texas Multifamily Developers, Architects Improvise
The sudden merging of a healthy pipeline of multifamily product in Texas with a global pandemic that has caused a drastic increase in working from ...
Contactless Delivery Becomes A Necessity For BOPIS Fulfillment
How retailers handle this kind of volume and create a great customer experience, while dealing with the new retail realities of contactless picku...
Weekly Package Volume During Pandemic Exceeds Holiday 2019
Package Concierge reported that it processed nearly 7 million package transactions from March 1 through May 23, which was a 31 percent increase yea...
OPTECH Highlights Technologies, Opportunities, Challenges for MDU Owners and Broadband Providers
Companies Grapple with Soaring Package Deliveries
As more consumers opt to order goods from Amazon Prime and other online retailers, apartme...
Package Concierge® Processes Record Number of Packages During Shortened 2019 Holiday Shopping Season
Surpassing the 52 million package transaction milestone, Package Concierge® is revealing insights from the 2019 holiday shipping seas...
Apartment Managers Dealing With Holiday Package Onslaught That Seems To Double Every Year
The 2019 holiday season was a good one for many retailers, especially online. E-commerce sales grew again during the busiest retail stret...
How To Prevent Porch Pirates With Technology
It's likely that with the rise of online shopping, most apartment complexes have seen an increase in package deliveries — and packag...
Deluge of Packages Has Apartment Landlords Scrambling for Options
Apartment landlords and property managers are increasingly offering an amenity that’s become a necessity for some tenants, particularly durin...
Package Concierge On Automated Solutions For Lockers
Value Walk sat down with Georgianna W. Oliver, the founder of Package Concierge, to talk about launching successful businesses.
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