Filled With Anticipation
Secure solutions powered by smart technology
Why it works
At Package Concierge® we’re all in.
Founded by multifamily experts, we were the first in the US to provide smart technologies for package management solutions that are adaptable to all the ‘spaces and places’ where consumers intersect today.
With design, engineering, manufacturing, and support all in-house, our products are proudly created start to finish in America’s Heartland. Backed by the industry’s only 5-year warranty, we firmly stand behind our smart solutions.
Powered by smart technology, our automated locker systems and access-controlled Package Rooms are not only intutitive to use, but are an indispensable piece of your offering.
API Integration
Conveniently connect your existing user base with your chosen smart solution via our API integration to enhance your existing ecosystem
Security
Weather and break-in resistant automated locker systems, plus built-in and mounted camera solutions for unparalleled peace of mind
24/7 Support
Reliable 24/7 US-based customer support and a 5-year warranty provide that ‘just in case’ reinforcement
ETL Certified
The only automated locker systems that are 100% ETL certified for your safety, with no added cost to you
“We love it! From day one, Package Concierge® has solved our package dilemma…and our residents have never been happier.”
— Sara Y., Property Manager, Boston, MA
Indoor and Outdoor Solutions for any need
Indoor Parcel Lockers
Feature-Rich Solution
The Premier Locker Series has been the architect and designer’s choice since 2012, offering a built-in furniture appearance and plenty of features; meaning it not only looks good but is easy-to-use, as well!
Outdoor Smart Lockers
No interior space? No problem!
Designed to thrive in all types of outdoor environments, the Element Locker Series is fully configurable in either the factory or the field to ensure you get exactly what is needed!
Package Room
Access-controlled
With the same user-friendly software as our automated lockers, the smart Package Room system has multi-package deposit enhancements for even faster carrier delivery and resident convenience.
Standalone Lockers
For Smaller Needs
The modular design of the Express Locker Series makes it the perfect system for standalone solutions, or it can be grouped with other modules to expand into a larger solution.
3D CAD Models
To help our customers further visualize our package locker products, we offer 3D Product Models for our free-standing models. These models can be viewed in the browser on our Element Outdoor, Element Indoor and Express product pages. Select a model, choose different colors, interact with the product from any angle. It's that easy!
Augment Reality (AR) Models
We also offer the ability to view our products virtually in your location, through the power of augmented reality on your iOS device. Wherever you see a product with a QR Code, scan the code using the Gibraltar AR App for iOS devices. Place the full-scale product model in your location, walk around it, even interact with product features right on your screen.
Built to last
All Package Concierge® products are designed, engineered, and manufactured in America’s Heartland.
Give our do-it-yourself locker configurator a try to easily create a solution that fits your needs.
Packages & Beyond
It’s not just about packages – that’s only how it started.
From luxury multifamily apartment communities and traditional retailers, to public libraries and college campuses, Package Concierge® smart solutions can meet your needs of securely transferring items.
Retail Locker System
BOPIS Order Fulfillment
Whether for a last-minute part or a large order, our retail locker solutions are the perfect BOPIS fulfillment option and a great branding opportunity for retailers, distributors, dealers, and more!
Library Locker System
24/7 Patron Access
Smart lockers allow public libraries to create on- or off-campus pickup locations for all their books, multi-media, baking pans, and more; ensuring library patrons have convenient access to knowledge.
College Campus Locker System
Convenient Student Access
Automated locker solutions provide college students with the ability to purchase their textbooks and supplies online and then conveniently retrieve them 24/7.
Corporate Office Locker System
Employee Benefit
Don’t overwhelm your business’ receiving area with employee packages. Add a smart locker solution to your lobby, you can instead create an employee benefit that ensures the secure delivery of their packages.
Branded Apartment Lockers
Community Style
Put your community’s best foot forward by utilizing the automated locker installation as a design element; showcase your brand and/or share key messages with your residents.
See Us In Action!
Check out our Package Concierge® installations from across the nation in our featured image gallery to gain inspiration on how you could include our automated package management solutions into your projects.
“It’s so easy! Package Concierge® has taken the weight of package management off my shoulders.”
— Customer Satisfaction Survey Respondent
Designed to Integrate Easily with your Existing Systems
Utilizing our 25+ years experience, we’ve designed our software to provide you with a means to easily integrate, monitor, track, and report on all transactions.
Our industry unique mobile app enables you to reset pins, push notifications, monitor package activity and more, right from the palm of your hand!
The intuitive management portal provides plenty of reporting and tracking options; all supported by 24/7 customer service.
Purpose-Built Management Software
The Package Concierge® proprietary cloud-based software is specifically designed with the user in mind while providing robust management performance tracking. See system health in real time, run various reports, manage users, contact support, and much, much more!
Customization
Looking for something a little out of the ordinary? Easily customize your installation by picking and choosing which smart locker modules fit your needs and then finish it off with a custom wrap to accentuate your brand. Give our do-it-yourself Configurator a try and customize a system that is right for you!
Insights from Package Concierge®
Unwrapping Package Concierge®
Once upon a time, it used to be that residents only received packages on special occasions…far away relatives sending...
Designing a Successful Mail and Package Center
Architect and design professionals can easily design package and mailroom retrieval spaces which optimize layout and ...
Tips for Managing Your Automated Apartment Package Locker System
With the deluge of deliveries, automated package management systems have become a vital aspect of a smooth-running an...
The Key to On- and Off-Campus Package Management Might Just Be Keyless
There is no time like the present to prepare for student residents. The key to success for crushing package managemen...
Flexible Features Provide a Customized Experience
Providing automated package management solutions with flexible features that enhance convenience and efficiency is a ...
Prepare Your Package Management System for these Top 10 Hidden Shopping Holidays
Evaluation of over a decade of Package Concierge® user data reveals hidden high-volume package trends. These Top 10 ...
Tips For Automated Package Management Success
Tips for success on getting the most out of an installed automated package management solution like smart package loc...
What Are Automated Retail Lockers?
Automated Retail Lockers allow shoppers to quickly pick up their online BOPIS orders conveniently 24/7 without staff ...
BOPIS and the Role of Smart Retail Lockers
BOPIS enables participation in same-day order fulfillment, helps provide a seamless shopping experience, and allows c...
Taking Retail Locker Solutions Beyond BOPIS
A large part of the BOPIS strategy is ensuring order fulfillment is a seamless overall experience, enter automated re...
Buyer’s Guide to Smart Electronic Parcel Lockers
Smart parcel lockers, or automated locker systems or electronic delivery lockers, are the modern solution to managing...
Resident Support
Are you a resident needing help with your Package Concierge® system? Our U.S. based support center is ready to lend a hand!
Request a Sales Quote
Are you a property or business looking for more information about a Package Concierge® system to install at your location? Please fill out the form below, and a representative will follow up with you shortly.