How Package Concierge® Works
Package Concierge® collaborates with customers to understand and address their evolving needs, delivering the highest quality package management solutions to optimize operations and enhance user experiences across industries.
A carrier agnostic solution, Package Concierge® products are designed, engineered and built in the U.S.A. and are powered by user-friendly proprietary software to deliver on security, design, and functionality.
Our automated package delivery solutions simplify your customer’s package delivery and pickup process into four easy steps:
Step 1. Resident places online order using their existing residential mailing address
Step 2. Package is delivered into the locker system by the shipper selected carrier
Step 3. Resident receives a notification that their package is ready for pick-up
Step 4. Resident retrieves package from the system using the barcode in the notification or app
Provide secure, 24/7 access
Self-Serve Package Rooms and
Automated Smart Locker Systems
Element Series
Move outdoors when indoor space is at a premium with this weather-resistant, secure automated locker system.
Premier Series
This feature-rich solution is the Architects and Designer’s choice, offering a built-in furniture appearance.
Express Series
The modular design of the Express Series easily allows a standalone install or grouped for a larger solution.
Package Room
Create space for overflow and oversized items to effectively; manage 100% of your package deliveries.
Built to Last
All Package Concierge® products are designed, engineered, and manufactured in the USA.
Give our do-it-yourself locker configurator a try to easily create a solution that fits your needs.
All Package Concierge® Lockers are each ETL Listed products which have been tested and certified by Intertek, providing additional peace of mind.
We are proud to be the first, and only US company in the industry to have all its locker systems thoroughly vetted to meet all UL Standards and be in full compliance with the National Electrical Code and National Fire Protection Association.
The Package Concierge® proprietary locker software is designed to easily integrate with your platform, is user friendly, and provides robust reporting capabilities. Combined with high-quality, Made in America electronic locker systems, this automated solution can easily scale with your business growth.
Package Concierge Blog
Looking For More? Discover Industry Trends, Package Solutions In Action, How-To Guides And Plenty More!
Not Too Large, Not Too Small—Sizing Automated Package Management Solutions Just Right
Wouldn’t it be great for property managers if every package shipped to residents was no larger than it had to be—and was as perfect in design and utility as the official Rawlings baseball used for...
Reduce Operating Expenses by Automating Package Management
A lot has changed in property management in the last twelve months. Now that 2021 is underway and future directions are starting to become a bit clearer, leaders in the property management...
5 Tips to Spring into Package Management Success
5 Tips to Spring into Package Management Success It’s no secret that in 2020, people were shipping more than ever before. At the height of stay-at-home orders from March to May last year, Package...
Multifamily Resident Survey: A Renter’s View
What matters most to renters right now? Because we know that you want to know that too, we commissioned Zogby Analytics* to conduct an online survey of more than 2,000 multifamily residents so we...
Student Housing – Speed Bumps and Opportunities
Now is a challenging time to be managing multifamily student housing properties. From 2016 to 2019, occupancy levels for both on-campus and off-campus housing stayed fairly constant at around 95...
New Data Shows 35 Percent of Properties Have Higher Occupancy Rates than This Time Last Year
The data is in. The outlook is upbeat for the state of multi-family housing for the next 12 to 18 months. That’s the report from multi-family property managers and teams participating in our...
Hope on the Horizon: New Package Concierge Data Shows 35 Percent of Properties Have Higher Occupancy Rates Than This Time Last Year
Leader in Automated Package Locker Solutions Shares Tips to Help Multifamily Put Its Best Foot Forward Boston, MA — August 4, 2020 — Today, Package Concierge® is releasing new data sur...
Now Is the Perfect Time to Start Something New
The COVID pandemic has affected every aspect of people’s lives—from how we live to how we work. Many of the normal ways of doing business are turned upside down. The good news is that with ...
The Top 5 Technologies to Build Lasting Connections For Love of Renters
If we have learned one thing over the last 90 or so days of working from home and sheltering in place, it is that technology—often accused of being a force for isolation—has actually been...
It’s Now Black Friday Every Day: How to Manage the Influx of Packages
Residential deliveries have been on the uptick for several years, but the COVID-19 pandemic has blown the lid off the box. An analysis of April Package Concierge transaction data shows an increase ...
Flexible Package Concierge Features Provide a Customized Community Experience
Supporting property management by providing automated package management solutions with flexible features that enhance convenience and efficiency is Package Concierge’s primary focus. Just li...
What are Automated Retail Lockers?
By utilizing automated retail lockers for BOPIS orders, retailers can provide consumers a contactless pick-up option.
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Tips for Managing Your Automated Apartment Package Locker System
As Statewide Stay at Home orders spread throughout the entire United States, businesses face temporary closures, and local restrictions and social distancing limit residents from leaving the proper...
Package Concierge is Committed to Supporting You
Like you, Package Concierge continues to closely monitor developments related to the Coronavirus (COVID-19). We understand your concerns for your residents, employees and communities, especially as...
Package Concierge® Processes Record 3MM Packages During Shortened 2019 Holiday Shopping Season
Surpassing the 52 million package transaction milestone, Package Concierge® is revealing insights from the 2019 holiday shipping season, including the biggest year-over-year (YoY) gai...
Our Key Takeaways from the 2020 NMHC Annual Events
This year’s National Multifamily Housing Council (NMHC) events were hosted in Orlando at the Hilton Bonnet Creek during the week of Jan 20, 2020, and was comprised of three main events: ...
Seasonal Strategies Help Property Managers Plan for the Busy Upcoming Holiday Season
Property Technology Attracts Next Generation Renters While Driving Efficiency
Today, Package Concierge®, the trusted provider of automated locker solutions, is revealing its ...
The Key to On- and Off-Campus Package Management Might Just Be Keyless
It’s no secret that college is becoming more and more expensive, between tuition, room and board, fees, and textbooks. Many students are living off minimum wage jobs or participating in work-...
Retail Resurgence: 90 Percent of Gen-Z Shoppers Have Made an In-Store Purchase Within the Last Week
Innovator in Automated Locker System Reveals Interesting Insights about Young Shoppers
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Package Concierge® Launches Most Versatile Locker System for Indoor and Outdoor Use
Today, Package Concierge®, the most trusted provider of automated locker solutions, announced the availability of the Package Concierge Element Series, a highly flexible system in the...
Resident Support
Are you a resident needing help with your Package Concierge® system? Our U.S. based support center is ready to lend a hand!
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