Smart Product Solutions
Self-Serve Package Rooms and Automated Smart Locker Systems
Package Concierge® collaborates with customers to understand and address their evolving needs. This allows us to deliver the highest quality package management solutions that optimize operations and enhance user experiences across industries.
A carrier agnostic solution, Package Concierge® products are designed, engineered, and built in the U.S.A. and are powered by user-friendly proprietary software to deliver on security, design, and functionality.
How Package Concierge® Works
Our automated package delivery solutions simplify your customer’s package delivery and pickup process into four easy steps:
Step 1. Resident places online order using their existing residential mailing address
Step 2. Package is delivered into the locker system by the shipper selected carrier
Step 3. Resident receives a notification that their package is ready for pick-up
Step 4. Resident retrieves package from the system using the barcode in the notification or app
“We love it! From day one, Package Concierge has solved our package dilemma…and our residents have never been happier.”
— Sara Y., Property Manager, Boston, MA
Indoor and Outdoor Solutions for any need
Indoor Parcel Lockers
Feature-Rich Solution
The Premier Locker Series has been the architect and designer’s choice since 2012, offering a built-in furniture appearance and plenty of features; meaning it not only looks good but is easy-to-use, as well!
Outdoor Smart Lockers
No interior space? No problem!
Designed to thrive in all types of outdoor environments, the Element Locker Series is fully configurable in either the factory or the field to ensure you get exactly what is needed!
Package Room
Access-controlled
With the same user-friendly software as our automated lockers, the smart Package Room system has multi-package deposit enhancements for even faster carrier delivery and resident convenience.
Standalone Lockers
For Smaller Needs
The modular design of the Express Locker Series makes it the perfect system for standalone solutions, or it can be grouped with other modules to expand into a larger solution.
| Premier | Express | Element | |
|---|---|---|---|
| Built-in Still Camera | |||
| Proprietary Latch System | |||
| ETL Certified | |||
| Dry Cleaning Modules Available | |||
| Maintenance Access Panel | |||
| Uninterrupted Power Supply | |||
| Single Column Module | |||
| Modular System | |||
| Leveling Feet | |||
| Weather Resistant | |||
| Asphalt Mounting Option | |||
| Site Configurable |
Product Downloads to assist your project planning
Architectural Specs
Product References
Product Spec Sheets
All Package Concierge® Lockers are each ETL Listed products which have been tested and certified by Intertek, providing additional peace of mind.
We are proud to be the first, and only US company in the industry to have all its locker systems thoroughly vetted to meet all UL Standards and be in full compliance with the National Electrical Code and National Fire Protection Association.
3D CAD Models
To help our customers further visualize our package locker products, we offer 3D Product Models for our free-standing models. These models can be viewed in the browser on our Element Outdoor, Element Indoor and Express product pages. Select a model, choose different colors, interact with the product from any angle. It's that easy!
Augment Reality (AR) Models
We also offer the ability to view our products virtually in your location, through the power of augmented reality on your iOS device. Wherever you see a product with a QR Code, scan the code using the Gibraltar AR App for iOS devices. Place the full-scale product model in your location, walk around it, even interact with product features right on your screen.
Let’s face it, residents are pretty obsessive about their packages – but so are we!
Our product experts stand ready to assist you in selecting the right configuration for your setting, facilitating your installation, and helping you integrate this automated package management solution into your system operation.
Designed to Integrate Easily with your Existing Systems
Utilizing our extensive experience, we’ve designed our software to provide you with a means to easily integrate, monitor, track, and report on all transactions.
Our mobile app enables you to reset pins, push notifications, monitor package activity, and more, right from the palm of your hand!
The intuitive management portal provides plenty of reporting and tracking options; all supported by dedicated 24/7 customer service.
Insights from Package Concierge®
Unwrapping Package Concierge®
Once upon a time, it used to be that residents only received packages on special occasions…far away relatives sending...
Designing a Successful Mail and Package Center
Architect and design professionals can easily design package and mailroom retrieval spaces which optimize layout and ...
Tips for Managing Your Automated Apartment Package Locker System
With the deluge of deliveries, automated package management systems have become a vital aspect of a smooth-running an...
The Key to On- and Off-Campus Package Management Might Just Be Keyless
There is no time like the present to prepare for student residents. The key to success for crushing package managemen...
Flexible Features Provide a Customized Experience
Providing automated package management solutions with flexible features that enhance convenience and efficiency is a ...
Prepare Your Package Management System for these Top 10 Hidden Shopping Holidays
Evaluation of over a decade of Package Concierge® user data reveals hidden high-volume package trends. These Top 10 ...
Tips For Automated Package Management Success
Tips for success on getting the most out of an installed automated package management solution like smart package loc...
What Are Automated Retail Lockers?
Automated Retail Lockers allow shoppers to quickly pick up their online BOPIS orders conveniently 24/7 without staff ...
BOPIS and the Role of Smart Retail Lockers
BOPIS enables participation in same-day order fulfillment, helps provide a seamless shopping experience, and allows c...
Taking Retail Locker Solutions Beyond BOPIS
A large part of the BOPIS strategy is ensuring order fulfillment is a seamless overall experience, enter automated re...
Buyer’s Guide to Smart Electronic Parcel Lockers
Smart parcel lockers, or automated locker systems or electronic delivery lockers, are the modern solution to managing...
Resident Support
Are you a resident needing help with your Package Concierge® system? Our U.S. based support center is ready to lend a hand!
Request a Quote
Are you a property or business looking for more information about a Package Concierge® system to install at your location? Please fill out the form below, and a representative will follow up with you shortly.