Let’s face it, residents are pretty obsessive about their packages – but so are we!
With residents continuing to order more items online, the average community is receiving 75 packages per day, meaning your staff is spending more time on package management than on property management.
The Package Concierge® apartment package locker series is the perfect way to bring order to this chaos. Let your team get back to business while letting our smart lockers and package rooms obsess over keeping resident packages secure and available 24/7.
The Package Concierge Difference
Founded by Multifamily Industry Leaders, we are dedicated to helping you overcome package management challenges
Easily integrate with existing systems
24/7 customer service and support
Customized to fit your surroundings
One size does not fit all
We understand that not all properties are alike, and we are proud to offer a complete collection of Package Concierge® products that can be customized for any community. Choose from the Express, Premier or our outdoor Element Locker Series, and then add a sleek package room system to automate 100% of the package delivery and retrieval in your community.
Because quality matters, all Package Concierge® products are made to order; providing you a flexible and customizable package management solution. Choose from a wide range of apartment package locker sizes, colors, and innovative software enhancements to complement your community’s aesthetic.
In a hurry? No problem! With fast lead times and a national network of certified installers, we can get you up and running in no time!
How Package Concierge® Works
Our automated package delivery solutions simplify your resident’s package delivery and pickup process into four easy steps:
Step 1. Resident places online order using their existing residential mailing address
Step 2. Package is delivered into the locker system by the shipper selected carrier
Step 3. Resident receives a notification that their package is ready for pick-up
Step 4. Resident retrieves package from the system using the barcode in the notification or app
Designed to easily integrate with your existing systems
Utilizing our 25+ years experience in multifamily, we’ve designed our software to provide you with a means to easily integrate, monitor, track, and report on all transactions.
Our industry-unique mobile app enables you to reset pins, push notifications, monitor package activity, and more, right from the palm of your hand!
The intuitive management portal provides plenty of reporting and tracking options; all supported by US based 24/7 customer service.
Provide secure, 24/7 access
Self-Serve Package Rooms and
Automated Smart Locker Systems
Element Series
Premier Series
This feature-rich solution is the Architects and Designer’s choice, offering a built-in furniture appearance.
Express Series
Package Room
Create space for overflow and oversized items to effectively; manage 100% of your package deliveries.
Built to Last
All Package Concierge® products are designed, engineered, and manufactured in the USA.
Give our do-it-yourself locker configurator a try to easily create a solution that fits your needs.
As an ETL Listed product, tested and certified by Intertek, the modular locker system has been thoroughly vetted to be in compliance with the National Electrical Code and National Fire Protection Association, providing additional peace of mind.
Putting Package Concierge® Into Use - Case Studies
201 Marshall
Redwood City, CA
Bell Capitol Hill
Washington, DC
Cambridge Oxford
New Haven, CT
Chelsea Place
Boston, MA
Observer Park
Hoboken, NJ
ParcGrove
Los Angeles, CA
The Wellington
Arlington, VA
Canvas LA
Los Angeles, CA
You’re In Good Company!
Package Concierge® is proud to partner with top companies like these to help them overcome package management challenges.
“Package Concierge is a definite plus, and it helps us stand out. Residents love knowing their deliveries have arrived safely, and that they can retrieve packages at the times most convenient for them. Prospective and current residents find great value in the system, giving it an important role in renewal decisions and new leases.”
– Michelle Gallagher, Property Manager at Observer Park
Package Concierge Blog
Looking For More? Discover Industry Trends, Package Solutions In Action, How-To Guides And Plenty More!
It’s Now Black Friday Every Day: How to Manage the Influx of Packages
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Package Concierge is Committed to Supporting You
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Package Concierge® Processes Record 3MM Packages During Shortened 2019 Holiday Shopping Season
Surpassing the 52 million package transaction milestone, Package Concierge® is revealing insights from the 2019 holiday shipping season, including the biggest year-over-year (YoY) gai...
Our Key Takeaways from the 2020 NMHC Annual Events
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Seasonal Strategies Help Property Managers Plan for the Busy Upcoming Holiday Season
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Today, Package Concierge®, the trusted provider of automated locker solutions, is revealing its ...
The Key to On- and Off-Campus Package Management Might Just Be Keyless
It’s no secret that college is becoming more and more expensive, between tuition, room and board, fees, and textbooks. Many students are living off minimum wage jobs or participating in work-...
Retail Resurgence: 90 Percent of Gen-Z Shoppers Have Made an In-Store Purchase Within the Last Week
Innovator in Automated Locker System Reveals Interesting Insights about Young Shoppers
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Package Concierge® Launches Most Versatile Locker System for Indoor and Outdoor Use
Today, Package Concierge®, the most trusted provider of automated locker solutions, announced the availability of the Package Concierge Element Series, a highly flexible system in the...
Efficiently Handling Your Corporate Office Package Needs
Your company’s situation is unique, and your resources are precious, and Package Concierge® has a plan to help you with both.
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Taking Locker Solutions Beyond BOPIS: Tips to Help Retailers Future-proof their Investment
Today’s discerning consumers distinguish less and less between the digital and physical stores, hence the ubiquitous term omnichannel. Traditional brick and mortar locations must continue to ...
Room for more than just Deliveries
One of the best things about a Package Concierge® system is that it only takes a few seconds to “get it.” Once a customer sees it in action, it’s easy to understand...
Investing in Your Future Needs Today!
The sleek, automated convenience of a Package Concierge® system isn’t a novelty or luxury; it’s the future of the landscape. We know that you’re eager to enjoy the ...
Unlocking the Future: Package Concierge® Unveils Strategies for Maximizing the Power of Automated Locker Systems in 2019
Today, Package Concierge®, the innovator of the automated locker system, is announcing its predictions for 2019, including what the multifamily industry and retailers are expecting in orde...
Getting Retailers Ready to Ring in 2019: Package Concierge® Maps the Course for BOPIS Success
While the role of ecommerce continues to change the landscape for both pure-play and brick and mortar channels, savvy retailers are leveraging their physical locations by integrating them with thei...
Package Volume Increase Means Greater Need for Automated Lockers
Whether you are a retailer who ships orders to customers, or a multi-family property receiving those packages for your residents, you can attest to the continued increase in the amount of packages ...
Package Concierge® Expands Leadership Team and Announces Predictions for Holiday Shipments
Today, Package Concierge®, the innovator of the automated locker system, is announcing significant company milestones, including that it has managed 25 million package transactions to-date...
University Mailrooms Are Making Room for Lockers
In the age of ecommerce, it is no surprise that many students choose to skip the line in the campus bookstore and order their textbooks online instead. Websites such as Amazon, eCampus, and Ch...
