Keeping You Connected
Founded by Multifamily industry leaders, Package Concierge® delivers dynamic, comprehensive solutions to simplify life and keep you connected. Our smart locker solutions are installed throughout North America in a variety of residential and business types. Dedicated to automating package management, we’re committed to helping you future-proof your offering.
Markets
By working closely with our customers, we have developed solutions for every market.
Florence Built
Our automated locker and smart package room solutions are a fusion of the best of two companies, Package Concierge® who has been innovating package management software since 2007, and Florence Corporation who has been innovating centralized mail and package delivery equipment since 1934. With a centrally located facility America’s Heartland, Florence Corporation is both an ISO 9001:2015 and ISO 14001:2015 Underwriters Laboratory audited manufacturer. This vertically integrated plant featuring on-site fabrication, state-of-the-art self-contained powder coating, and robotic welding has also been presented with a Pollution Prevention Award and is an OSHA certified SHARP facility.
Gibraltar Strong
In 2017, Package Concierge® was acquired by Gibraltar Industries, a leading manufacturer and provider of products and services for the renewable energy, conservation, residential, and infrastructure markets. With a three-pillar strategy focused on business systems, portfolio management, and organization and talent development, Gibraltar’s mission is to create compounding and sustainable value with strong leadership positions in higher growth, profitable end markets. Headquartered in Buffalo, NY, Gibraltar’s common stock (NASDAQ: ROCK) is a component of the S&P SmallCap 600 and the Russell 2000 Index.
Careers
Join the Package Concierge® Family
At Gibraltar, we recognize the collective strength of our employees drives our success, in good times and in more challenging times.
Our team came together in an extraordinary way over the last several months and created a new level of community, culture and family. Across our diverse set of companies, our team of over 2,500 employees stepped up to help each other, our families, and our communities.
Gibraltar companies supplied more than 3.3 million meals to local food banks and created and distributed 200,000 masks and 5,600 face shields to our employees, their families, first responders and those in need on our communities.
This is what sets us apart. This is what makes us stronger. This is what makes us all #GibraltarProud
Package Concierge Blog
Looking For More? Discover Industry Trends, Package Solutions In Action, How-To Guides And Plenty More!
5 Tips to Spring into Package Management Success
5 Tips to Spring into Package Management Success It’s no secret that in 2020, people were shipping more than ever before. At the height of stay-at-home orders from March to May last year, Package...
Multifamily Resident Survey: A Renter’s View
What matters most to renters right now? Because we know that you want to know that too, we commissioned Zogby Analytics* to conduct an online survey of more than 2,000 multifamily residents so we...
Student Housing – Speed Bumps and Opportunities
Now is a challenging time to be managing multifamily student housing properties. From 2016 to 2019, occupancy levels for both on-campus and off-campus housing stayed fairly constant at around 95...
New Data Shows 35 Percent of Properties Have Higher Occupancy Rates than This Time Last Year
The data is in. The outlook is upbeat for the state of multi-family housing for the next 12 to 18 months. That’s the report from multi-family property managers and teams participating in our...
Hope on the Horizon: New Package Concierge Data Shows 35 Percent of Properties Have Higher Occupancy Rates Than This Time Last Year
Leader in Automated Package Locker Solutions Shares Tips to Help Multifamily Put Its Best Foot Forward Boston, MA — August 4, 2020 — Today, Package Concierge® is releasing new data sur...
Now Is the Perfect Time to Start Something New
The COVID pandemic has affected every aspect of people’s lives—from how we live to how we work. Many of the normal ways of doing business are turned upside down. The good news is that with ...
The Top 5 Technologies to Build Lasting Connections For Love of Renters
If we have learned one thing over the last 90 or so days of working from home and sheltering in place, it is that technology—often accused of being a force for isolation—has actually been...
It’s Now Black Friday Every Day: How to Manage the Influx of Packages
Residential deliveries have been on the uptick for several years, but the COVID-19 pandemic has blown the lid off the box. An analysis of April Package Concierge transaction data shows an increase ...
Flexible Package Concierge Features Provide a Customized Community Experience
Supporting property management by providing automated package management solutions with flexible features that enhance convenience and efficiency is Package Concierge’s primary focus. Just li...
What are Automated Retail Lockers?
By utilizing automated retail lockers for BOPIS orders, retailers can provide consumers a contactless pick-up option.
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Tips for Managing Your Automated Apartment Package Locker System
As Statewide Stay at Home orders spread throughout the entire United States, businesses face temporary closures, and local restrictions and social distancing limit residents from leaving the proper...
Package Concierge is Committed to Supporting You
Like you, Package Concierge continues to closely monitor developments related to the Coronavirus (COVID-19). We understand your concerns for your residents, employees and communities, especially as...
Package Concierge® Processes Record 3MM Packages During Shortened 2019 Holiday Shopping Season
Surpassing the 52 million package transaction milestone, Package Concierge® is revealing insights from the 2019 holiday shipping season, including the biggest year-over-year (YoY) gai...
Our Key Takeaways from the 2020 NMHC Annual Events
This year’s National Multifamily Housing Council (NMHC) events were hosted in Orlando at the Hilton Bonnet Creek during the week of Jan 20, 2020, and was comprised of three main events: ...
Seasonal Strategies Help Property Managers Plan for the Busy Upcoming Holiday Season
Property Technology Attracts Next Generation Renters While Driving Efficiency
Today, Package Concierge®, the trusted provider of automated locker solutions, is revealing its ...
The Key to On- and Off-Campus Package Management Might Just Be Keyless
It’s no secret that college is becoming more and more expensive, between tuition, room and board, fees, and textbooks. Many students are living off minimum wage jobs or participating in work-...
Retail Resurgence: 90 Percent of Gen-Z Shoppers Have Made an In-Store Purchase Within the Last Week
Innovator in Automated Locker System Reveals Interesting Insights about Young Shoppers
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Package Concierge® Launches Most Versatile Locker System for Indoor and Outdoor Use
Today, Package Concierge®, the most trusted provider of automated locker solutions, announced the availability of the Package Concierge Element Series, a highly flexible system in the...
Efficiently Handling Your Corporate Office Package Needs
Your company’s situation is unique, and your resources are precious, and Package Concierge® has a plan to help you with both.
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Taking Locker Solutions Beyond BOPIS: Tips to Help Retailers Future-proof their Investment
Today’s discerning consumers distinguish less and less between the digital and physical stores, hence the ubiquitous term omnichannel. Traditional brick and mortar locations must continue to ...
Media Relations
Package Concierge® is happy to discuss all things package management, industry trends and more!
Recently Published
Package Concierge® in the News
BOPIS Booms: Buy Online, Pickup In-Store is Here to Stay!
Package Concierge survey shows two-thirds of shoppers would use automated locker systems for pickup if offered, and 53% say locker options would ...
Survey finds BOPIS on the rise
More than half of U.S. consumers surveyed expect to continue buying online and picking up items in-store, and nearly a third say they will increase...
The Apartment Amenities Race Continues
The pandemic has driven new demands in apartment amenities. A survey of 2,000 apartment residents from Package Concierge® found that half of ren...
Renters Have New Priorities for Apartment Amenities
In a survey of more than 2,000 apartment residents, Package Concierge has found half of renters have changed how they prioritize amenities during t...
My Packages Keep Getting Stolen. What Can I Do?
Package theft is a major problem around the country, and it’s only getting worse as more of us shop for everyday items online. It’s especially ...
“Shippageddon”: The urban package avalanche is here
The amount of stuff getting delivered to apartment buildings is overwhelming the ability to store it and make sure it doesn’t get lost or sto...
Predictions for handling a very busy package season
Currently, around 20% of residents at a multifamily property receive at least one package per day; depending on the size of a property, that could ...
Unboxing the Packing Problem
While online shopping has become the norm for apartment renters—purchasing tires, mattresses, rugs, and even goldfish for delivery—the COVID-19...
Coping with Covid Retailers warm to pickup lockers during pandemic
“Ecommerce numbers have hit record highs this year with more people shopping online than ever before; and with that, BOPIS fulfillment method...
Coping with COVID-19: Retailers warm to pickup lockers during pandemic
The survey found significant increases in all BOPIS fulfillment methods since COVID with 18% of retail respondents adding a curbside BOPIS solution...
Retailers warm to pickup lockers during pandemic
Eighty-three percent of retailers using automated pick-up locker solutions cite improved efficiency, according to a survey by Package Concierge, a ...
With busy shipping season on horizon, Package Concierge makes it easier
Landlords can do their building staff and tenants a big favor by using a solution like Package Concierge to create an alternate space for package p...
New Fulfillment Frontier: Going the Last Mile in Package Management
With more students and parents staying home, multifamily properties should take their package experience of the last six months and work to creat...
Package Management and the Pandemic
For student housing owners and operators, the challenge of efficiently managing package delivery is nothing new. The number of students utilizing e...
Texas Multifamily Developers, Architects Improvise
The sudden merging of a healthy pipeline of multifamily product in Texas with a global pandemic that has caused a drastic increase in working from ...
Contactless Delivery Becomes A Necessity For BOPIS Fulfillment
How retailers handle this kind of volume and create a great customer experience, while dealing with the new retail realities of contactless picku...
Weekly Package Volume During Pandemic Exceeds Holiday 2019
Package Concierge reported that it processed nearly 7 million package transactions from March 1 through May 23, which was a 31 percent increase yea...
OPTECH Highlights Technologies, Opportunities, Challenges for MDU Owners and Broadband Providers
Companies Grapple with Soaring Package Deliveries
As more consumers opt to order goods from Amazon Prime and other online retailers, apartme...
Package Concierge® Processes Record Number of Packages During Shortened 2019 Holiday Shopping Season
Surpassing the 52 million package transaction milestone, Package Concierge® is revealing insights from the 2019 holiday shipping seas...
Apartment Managers Dealing With Holiday Package Onslaught That Seems To Double Every Year
The 2019 holiday season was a good one for many retailers, especially online. E-commerce sales grew again during the busiest retail stret...