About Package Concierge®
Protecting mail and package delivery for decades
Founded by Multifamily industry leaders, Package Concierge® delivers dynamic, comprehensive solutions to simplify life and keep you connected.
As the trusted provider of smart package locker solutions and access-controlled Package Room systems, we combine expertise and technology to automate the smooth transfer of packages and goods for multifamily and student housing, corporate offices, retailers, public libraries and businesses around the world.
Built in America’s Heartland by our 89-year-old centralized mail delivery equipment manufacturer, ensures a high-quality solution. Powered by proprietray software to deliver on security, design and functionality, our API will integrate with your existing ecosystems to transform your package management process.
With millions of monthly package transactions, a 5-year warranty, and dedicated US-based account and service teams assigned specifically to you, support is always just a phone call away. Together we can address your evolving needs by optimizing your operations and enhance your user experiences through scalable smart locker systems and access-controlled Package Rooms.
We are #FilledWithAnticipation to partner with you!
Florence Built
Our smart locker and access-controlled Package Room solutions are a fusion of the best of two companies: Package Concierge® who has been innovating package management software since 2012, and Florence Corporation who has been innovating centralized mail and package delivery equipment since 1934.
With a centrally located facility in America’s Heartland, Florence Corporation is both an ISO 9001:2015 and ISO 14001:2015 Underwriters Laboratory audited manufacturer. This vertically integrated plant features on-site fabrication, state-of-the-art self-contained powder coating, and robotic welding.
Make your mail and package center look the best it can be by getting matching centralized mailbox equipment and smart package lockers from the same manufacturer!
Gibraltar Strong
In 2017, Package Concierge® was acquired by Gibraltar, a leading manufacturer and provider of products and services for the renewable energy, residential, AgTech, and infrastructure markets.
Gibraltar’s mission, to make life better for people and the planet, is fueled by advancing the disciplines of engineering, science, and technology.
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Media Relations
Package Concierge® is happy to discuss all things package management, industry trends, and more!
At Gibraltar, we recognize the collective strength of our employees drives our success, in good times and in more challenging times.
Our team came together in an extraordinary way in 2020 and created a new level of community, culture and family. Across our diverse set of companies, our team of over 2,500 employees stepped up to help each other, our families, and our communities.
Gibraltar companies supplied more than 3.3 million meals to local food banks and created and distributed 200,000 masks and 5,600 face shields to our employees, their families, first responders and those in need on our communities.
This is what sets us apart. This is what makes us stronger. This is what makes us all #GibraltarProud
Insights from Package Concierge®
Unwrapping Package Concierge®
Once upon a time, it used to be that residents only received packages on special occasions…far away relatives sending...
Designing a Successful Mail and Package Center
Architect and design professionals can easily design package and mailroom retrieval spaces which optimize layout and ...
Tips for Managing Your Automated Apartment Package Locker System
With the deluge of deliveries, automated package management systems have become a vital aspect of a smooth-running an...
The Key to On- and Off-Campus Package Management Might Just Be Keyless
There is no time like the present to prepare for student residents. The key to success for crushing package managemen...
Flexible Features Provide a Customized Experience
Providing automated package management solutions with flexible features that enhance convenience and efficiency is a ...
Prepare Your Package Management System for these Top 10 Hidden Shopping Holidays
Evaluation of over a decade of Package Concierge® user data reveals hidden high-volume package trends. These Top 10 ...
Tips For Automated Package Management Success
Tips for success on getting the most out of an installed automated package management solution like smart package loc...
What Are Automated Retail Lockers?
Automated Retail Lockers allow shoppers to quickly pick up their online BOPIS orders conveniently 24/7 without staff ...
BOPIS and the Role of Smart Retail Lockers
BOPIS enables participation in same-day order fulfillment, helps provide a seamless shopping experience, and allows c...
Taking Retail Locker Solutions Beyond BOPIS
A large part of the BOPIS strategy is ensuring order fulfillment is a seamless overall experience, enter automated re...
Buyer’s Guide to Smart Electronic Parcel Lockers
Smart parcel lockers, or automated locker systems or electronic delivery lockers, are the modern solution to managing...
Resident Support
Are you a resident needing help with your Package Concierge® system? Our U.S. based support center is ready to lend a hand!
Request a Sales Quote
Are you a property or business looking for more information about a Package Concierge® system to install at your location? Please fill out the form below, and a representative will follow up with you shortly.