No matter how you say it, BOPIS, BOPUS, Curbside Pickup, or Click and Collect, it’s here to stay!
Streamlining your BOPIS/Curbside order fulfillment process, while providing a contactless experience with automated Package Concierge® retail locker systems, is the ideal way to address the post-Covid 19 “new normal.” Adding an outdoor installation of self-service retail lockers can also extend your store hours to 24/7, offering customers the ultimate in flexibility.
Our Made in the USA retail locker solution improves both employee efficiency and customer satisfaction and can easily handle increased order volume without having to increase staffing.
Self-Serve Automated Lockers Refine BOPIS Order Retrieval
Evolve Your Order Pickup Process
Customers’ constant thirst for convenience and contactless pickup calls for new options and solutions that look to the future. Don’t let long customer lines define your order pickup process; evolve your process by adding smart technology and take your solution to the next level.
Our self-serve automated locker systems can connect seamlessly to your existing software while offering a simple and reliable customer interface that gives you real-time and historical data to help enhance your operations.
In our recently published paper with Retail Touchpoints learn how automated pickup lockers can expand your location hours, serve as an additional storefront, and increase sales, all while easing your staffing crunch and providing additional branding opportunities.
Survey Finds Smart Retail Lockers Necessary for BOPIS Fulfillment
A study commissioned by Package Concierge® shows that over half of consumers surveyed (53%) reported that smart retail lockers for BOPIS Fulfillment would influence their choice of retailer when shopping. Download both Part I and Part II of the key findings to gain other valuable insights.
Check out our Package Concierge® installations from Retail, Public Libraries, and Business locations across the country.
Scan. Retrieve. Go!
A locker-based touchless transaction is fast and easy! It takes mere seconds for a customer to pick-up a BOPIS/Will Call order that only took seconds for the store associate to deposit into the automated locker for their retrieval. (Customer returns or BORIS are just as fast and easy, too!)
Automated retail lockers. . .
- Provide a contactless pick-up;
- Streamline BOPIS/Will Call fulfillment;
- Leverage the store location and minimize order touches;
- Deliver a quick and convenient customer experience;
- Create happy customers, and;
- A happy customer is more brand loyal and has a higher lifetime value!
Now, more than ever, it is important to Expand your BOPIS fulfillment options to meet customer expectations with convenient automated retail lockers.
The Package Concierge® proprietary cloud-based software is specifically designed to meet the needs of the retail market. Specialized software, combined with Made in the U.S.A. Florence-built locker hardware, provides a seamless managed solution for omnichannel retailers.
- Flexibility to adapt to the way you want to do business – including customization to mirror your branding and voice
- REST + JSON API that supports integration with your existing retail systems
- Visual, interactive API documentation portal for integration support
- Web portal dashboard visually displays both real-time and historical locker data down to the store level
- Locker kiosk software provides a refined user experience that ensures a frictionless transaction for both the store associate and customer
- U.S. based email and phone technical support
Package Concierge® systems can flex with your business needs as our locker modules are plug-and-play! Modify your system configuration as needed now or in the future.
Check out these six tips to help you achieve optimal BOPIS fulfillment!
Retailers Utilize Pilot Test Program
A Fortune 500, publicly-traded retailer, is one of our many partners who has recognized the imperative of improving the BOPIS experience by utilizing automated retail lockers. The customer has spoken:
- NPS score of 87
- 94% of locker users report that the automated locker was faster than existing BOPIS redemption methods
It’s time to consider automated retail lockers as part of your BOPIS solution.
Package Concierge® in the News
Willoughby-Eastlake Public Libraries introduce new, self-service locker system that will allow patrons to pick up their items from the library 24/7...
Package Concierge survey shows two-thirds of shoppers would use automated locker systems for pickup if offered, and 53% say locker options would ...
The amount of stuff getting delivered to apartment buildings is overwhelming the ability to store it and make sure it doesn’t get lost or sto...
Currently, around 20% of residents at a multifamily property receive at least one package per day; depending on the size of a property, that could ...
“Ecommerce numbers have hit record highs this year with more people shopping online than ever before; and with that, BOPIS fulfillment method...
The survey found significant increases in all BOPIS fulfillment methods since COVID with 18% of retail respondents adding a curbside BOPIS solution...
Landlords can do their building staff and tenants a big favor by using a solution like Package Concierge to create an alternate space for package p...
With more students and parents staying home, multifamily properties should take their package experience of the last six months and work to creat...
The sudden merging of a healthy pipeline of multifamily product in Texas with a global pandemic that has caused a drastic increase in working from ...
How retailers handle this kind of volume and create a great customer experience, while dealing with the new retail realities of contactless picku...
Package Concierge reported that it processed nearly 7 million package transactions from March 1 through May 23, which was a 31 percent increase yea...
Companies Grapple with Soaring Package Deliveries
As more consumers opt to order goods from Amazon Prime and other online retailers, apartme...
Package Concierge® Processes Record Number of Packages During Shortened 2019 Holiday Shopping Season
Surpassing the 52 million package transaction milestone, Package Concierge® is revealing insights from the 2019 holiday shipping seas...
The 2019 holiday season was a good one for many retailers, especially online. E-commerce sales grew again during the busiest retail stret...
Put us to the test!
Use the contact form below to let us know you are ready to explore a pilot program – we can have an automated Package Concierge® locker solution in your location, ready to use in as little as four weeks.
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