No matter how you say it, BOPIS, BOPUS, Curbside Pickup, or Click and Collect, it’s here to stay!
Streamlining your BOPIS/Curbside order fulfillment process, while providing a contactless experience with automated Package Concierge® retail locker systems, is the ideal way to address the post-Covid 19 “new normal.” Adding an outdoor installation of self-service retail lockers can also extend your store hours to 24/7, offering customers the ultimate in flexibility.
Our Made in the USA retail locker solution improves both employee efficiency and customer satisfaction and can easily handle increased order volume without having to increase staffing.
Self-Serve Automated Lockers Refine BOPIS Order Retrieval
Navigating BOPIS With Ease
By some estimates, Covid-19 has accelerated ecommerce adoption rates by 3-5 years, which means there will be unprecedented numbers of BOPIS/Curbside orders. With automated lockers, retail employees can spend their time on customer-centric activities instead of managing orders. Efficient, contactless fulfillment is a new business imperative for 2020 and beyond.
BOPIS/Curbside leverages the biggest asset for a retailer, the physical location, and provides consumers fast and frictionless order fulfillment. Top retailers are already streamlining the process by incorporating automated lockers because this self-serve fulfillment option significantly reduces customer wait times and frees up employees to improve the customer experience.
Download the “Navigating BOPIS with Ease” guide which will lay the course for you to quickly maneuver and begin your journey to meeting this revolution head-on!
Young Shoppers Prefer BOPIS!
A study commissioned by Package Concierge® shows that most Gen Z shoppers will select a retailer based on BOPIS availability. Download the key findings of our Gen Z Retail Research Report to gain valuable insights.
Scan. Retrieve. Go!
A locker-based touchless transaction is fast and easy! It takes mere seconds for a customer to pick-up a BOPIS/Curbside order that only took seconds for the store associate to deposit into the automated locker for their retrieval. (Customer returns or BORIS are just as fast and easy, too!)
Automated retail lockers. . .
- Provide a contactless pick-up;
- Streamline BOPIS fulfillment;
- Leverage the store location and minimize order touches;
- Deliver a quick and convenient customer experience;
- Create happy customers, and;
- A happy customer is more brand loyal and has a higher lifetime value!
Now, more than ever, it is important to Expand your BOPIS fulfillment options to meet customer expectations with convenient automated retail lockers.
Purpose-Built Software
The Package Concierge® proprietary cloud-based software is specifically designed to meet the needs of the retail market. Specialized software, combined with Made in the U.S.A. Florence-built locker hardware, provides a seamless managed solution for omnichannel retailers.
- Flexibility to adapt to the way you want to do business – including customization to mirror your branding and voice
- REST + JSON API that supports integration with your existing retail systems
- Visual, interactive API documentation portal for integration support
- Web portal dashboard visually displays both real-time and historical locker data down to the store level
- Locker kiosk software provides a refined user experience that ensures a frictionless transaction for both the store associate and customer
- U.S. based email and phone technical support
Future-proof!
Package Concierge® systems can flex with your business needs – our locker modules are plug-and-play! Modify your system configuration as needed now or in the future.
Check out these six tips to help you achieve optimal BOPIS fulfillment!
Retailers Utilize Pilot Test Program
A Fortune 500, publicly-traded retailer, is one of our many partners who has recognized the imperative of improving the BOPIS experience by utilizing automated retail lockers. The customer has spoken:
- NPS score of 87
- 94% of locker users report that the automated locker was faster than existing BOPIS redemption methods
It’s time to consider automated retail lockers as part of your BOPIS solution.
Recently Published
Package Concierge® in the News
Texas Multifamily Developers, Architects Improvise
The sudden merging of a healthy pipeline of multifamily product in Texas with a global pandemic that has caused a drastic increase in working from ...
Contactless Delivery Becomes A Necessity For BOPIS Fulfillment
How retailers handle this kind of volume and create a great customer experience, while dealing with the new retail realities of contactless picku...
Weekly Package Volume During Pandemic Exceeds Holiday 2019
Package Concierge reported that it processed nearly 7 million package transactions from March 1 through May 23, which was a 31 percent increase yea...
OPTECH Highlights Technologies, Opportunities, Challenges for MDU Owners and Broadband Providers
Companies Grapple with Soaring Package Deliveries
As more consumers opt to order goods from Amazon Prime and other online retailers, apartme...
Package Concierge® Processes Record Number of Packages During Shortened 2019 Holiday Shopping Season
Surpassing the 52 million package transaction milestone, Package Concierge® is revealing insights from the 2019 holiday shipping seas...
Apartment Managers Dealing With Holiday Package Onslaught That Seems To Double Every Year
The 2019 holiday season was a good one for many retailers, especially online. E-commerce sales grew again during the busiest retail stret...
How To Prevent Porch Pirates With Technology
It's likely that with the rise of online shopping, most apartment complexes have seen an increase in package deliveries — and packag...
Deluge of Packages Has Apartment Landlords Scrambling for Options
Apartment landlords and property managers are increasingly offering an amenity that’s become a necessity for some tenants, particularly durin...
Package Concierge On Automated Solutions For Lockers
Value Walk sat down with Georgianna W. Oliver, the founder of Package Concierge, to talk about launching successful businesses.
...
Five Seasonal Strategies to Keep Property Managers Sane
The holidays mean one thing is on every property manager’s mind: managing the package delivery chaos. UPS estimated it delivered 800 million ...
How can you keep your holiday deliveries safe from ‘porch pirates’?
With plenty of packages sure to be making their way to your doorstep this holiday season, how can you stop porch pirates from taking off with them?...
Ways to keep porch thieves at bay
As online sales increase this holiday season, so does the risk of your packages being stolen.
Unfortunately, the holidays are a prime season...
Ward off porch thieves
This year, the Postal Service projects 800 million package deliveries between Thanksgiving and New Year's Eve.
According to transportati...
Volume of Package Deliveries Opens Pandora’s Box for Student Housing Managers
Package management is an issue the industry is still grappling with and will continue to do so as e-commerce habits evolve. Like student housing&rs...
How Last-Yard Solutions Support Last-Mile Success
In package delivery, the last mile is the journey from a transportation hub to its final destination. Though a package may only be traveling a shor...
Tips to Manage Holiday Package Delivery
The holidays mean one thing is on every property manager’s mind: managing the package delivery chaos. UPS alone estimated it delivered 8...
4 Ways to Get Your Website Ready for Cyber Monday
Cyber Monday is one of the busiest online shopping holidays of the year. Learn how business owners across industries get their websites ready for t...
Where the Packages Go
As the flow of deliveries continues to increase, New York City residential buildings have implemented high-tech solutions.
Georgianna Oliver...
How Property Managers Can Use Technology to Get Ahead of the Upcoming Holiday Package Madness
Autumn may only just be getting started, but soon enough, holiday gifting will be on everyone’s minds. That means one thing for property mana...
Package Management – Pandora’s Box
Student housing companies are experimenting with different combinations of space and personnel as they try to figure out the best path forward in p...
Put us to the test!
Use the contact form below to let us know you are ready to explore a pilot program – we can have an automated Package Concierge® locker solution in your location, ready to use in as little as four weeks.
