Retail Locker Solutions for BOPIS Order Fulfillment

No matter how you say it, BOPIS or Click and Collect, it's here to stay!


Streamlining your BOPIS order fulfillment process with automated Package Concierge® locker systems improves both employee efficiency and customer satisfaction. 

Self-Serve Automated Lockers Refine BOPIS Order Retrieval

Navigating BOPIS With Ease

Retail employees are spending up to 50% of their time managing BOPIS orders instead of other customer enhancing activities. The fulfillment revolution of buy online pick up in store (BOPIS) is now a business imperative for 2019.

BOPIS leverages the biggest asset for a retailer, the physical location, and provides consumers fast and frictionless order fulfillment. Top retailers are already streamlining the process by incorporating automated lockers because this self-serve fulfillment option significantly reduces customer wait times and frees up employees to improve the customer experience.

Download the “Navigating BOPIS with Ease” guide which will lay the course for you to quickly maneuver and begin your journey to meeting this revolution head-on!

Young Shoppers Prefer BOPIS!

A recent study commissioned by Package Concierge® shows that most Gen Z shoppers will select a retailer based on BOPIS availability. Download the key findings of our Gen Z Retail Research Report to gain valuable insights.

Scan. Retrieve. Go!

It really is that easy! It takes mere seconds for a customer to pick-up a BOPIS/Click and Collect order that only took seconds for the store associate to deposit into the automated locker for their retrieval. (Customer returns or BORIS are just as fast and easy, too!)

Automated lockers. . .

  • Streamline BOPIS fulfillment;
  • Leverage the store location and minimize order touches;
  • Create happy customers because they have avoided shipping charges; 
  • The customer experience is quick and convenient; and,
  • A happy customer buys more, up to 79% of customers make an additional purchase while in the store retrieving their BOPIS order!

man looking at package concierge website and statistics for their package management system

Purpose-Built Software

The Package Concierge® proprietary cloud-based software is specifically designed to meet the needs of the retail market. Specialized software, combined with made in the U.S. Florence-built locker hardware, provides a seamless managed solution for omnichannel retailers.

  • Flexibility to adapt to the way you want to do business - including customization to mirror your branding and voice
  • REST + JSON API that supports integration with your existing retail systems
  • Visual, interactive API documentation portal for integration support 
  • Web portal dashboard visually displays both real-time and historical locker data down to the store level
  • Locker kiosk software provides a refined user experience that ensures a frictionless transaction for both the store associate and customer
  • U.S. based email and phone technical support


Package Concierge® systems can flex with your business needs - our locker modules are plug-and-play! Modify your system configuration as needed now or in the future.

Request a Trial

buy online pick up in store locker system

Retailers Utilize Pilot Test Program

A Fortune 500, publicly-traded retailer, is one of our many partners who has recognized the imperative of improving the BOPIS experience by utilizing automated lockers. The customer has spoken:

  • NPS score of 87
  • 94% of locker users report that the automated locker was faster than existing BOPIS redemption methods

It's time to consider automated lockers as part of your BOPIS solution. 

Contact Us

Put us to the test!

Use the contact form below to let us know you are ready to explore a pilot program - we can have an automated Package Concierge® locker solution in your location, ready to use in as little as four weeks. 

Have any questions? Feel free to contact us.