Streamlining your BOPIS order fulfillment process with automated Package Concierge® locker systems improves both employee efficiency and customer satisfaction.
Retail employees are spending up to 50% of their time managing BOPIS orders instead of other customer enhancing activities. The fulfillment revolution of buy online pick up in store (BOPIS) is a business imperative for 2020.
BOPIS leverages the biggest asset for a retailer, the physical location, and provides consumers fast and frictionless order fulfillment. Top retailers are already streamlining the process by incorporating automated lockers because this self-serve fulfillment option significantly reduces customer wait times and frees up employees to improve the customer experience.
Download the “Navigating BOPIS with Ease” guide which will lay the course for you to quickly maneuver and begin your journey to meeting this revolution head-on!
A recent study commissioned by Package Concierge® shows that most Gen Z shoppers will select a retailer based on BOPIS availability. Download the key findings of our Gen Z Retail Research Report to gain valuable insights.
It really is that easy! It takes mere seconds for a customer to pick-up a BOPIS/Click and Collect order that only took seconds for the store associate to deposit into the automated locker for their retrieval. (Customer returns or BORIS are just as fast and easy, too!)
Automated lockers. . .
The Package Concierge® proprietary cloud-based software is specifically designed to meet the needs of the retail market. Specialized software, combined with made in the U.S. Florence-built locker hardware, provides a seamless managed solution for omnichannel retailers.
It took me under 2 minutes to exit my car, retrieve my order and return to my car. This was my first time using it but it was so easy I was able to figure it out and get back to my car in no time.
— Customer Satisfaction Survey Response
7/16/2019 8:46 PM
A Fortune 500, publicly-traded retailer, is one of our many partners who has recognized the imperative of improving the BOPIS experience by utilizing automated lockers. The customer has spoken:
It's time to consider automated lockers as part of your BOPIS solution.