As ecommerce continues to grow, more and more consumers are choosing to do their shopping online. “Buy online/pick-up in store” (BOPIS) is becoming a favored option for both consumers and retailers alike. The convenience of shopping from the home, office, etc. and avoiding shipping costs has made this method a popular addition to the standard brick and mortar shopping experience. But how do retailers take this increasingly popular trend to the next level in order to provide the seamless experience customers demand?
One way that retailers are evolving with the trend is by incorporating automated locker systems, such as Package Concierge®, into their stores for order fulfillment process. Package Concierge® automated locker systems are a time and cost friendly solution on both ends of the spectrum. Lockers draw customers into the brick and mortar location, giving them the opportunity to make additional purchases and retailers can leverage the store for inventory and fulfillment. The Package Concierge® cloud-based proprietary software is designed to easily integrate with existing retail systems and if the locker is placed outside it offers 24/7 accessibility for order pickup. This accessibility increases customer satisfaction while providing a process that is efficient for customers and employees alike.
Ready to give lockers a try? Put us to the test! If you are ready to explore a pilot program we can have an automated Package Concierge® locker solution in your location, ready to use in as little as four weeks.
With an *NPS of 87, customers have spoken and they love using lockers!
Contact us today to learn more about our no-cost pilot program at (888) 388-6680 or firstname.lastname@example.org.
*Net Promoter Score (NPS) is a customer loyalty metric that measures customers’ willingness to… return for another purchase or service or recommend to their family, friends or colleagues. NPS is a number from ‐100 from 100. Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent. Reference: Ikea ‐9; Costco 79. Source: Customer Guru 2018.